Re: Review violations pending for long time (> 1 month)

[Tom Soo (Mobile Ads Sdk Team)]

l need to see it big not small and thx

On Sunday, September 5, 2021 at 10:20:30 AM UTC-2 Khang Le wrote:

Here are the attachments

On Sunday, September 5, 2021 at 12:23:17 PM UTC+7 Khang Le wrote:

Hi all,

I don't know why the review for violation take too long time. Could you help to check my cases?

I tried to submit a help in "Contact Us" many time but no one reply, I am quite desperate because it is only my income channel in Covid situation.

App Id: 1240871878

App Id: 1576871806 pending at Under Review for 1 month

If there are any violations, please note that they are not intentionally because I tried to follow all Admob policies and Admob is only a channel I can earn money from so far 

Sorry if the message disturb you all.

Thanks and Best regards

[Tom Soo (Mobile Ads Sdk Team)]

Remove 2 of the code that you just make if so remove 3 of that code and make good code that was 3 more like post to be remove if so contact me back

On Sunday, September 5, 2021 at 2:51:18 PM UTC-2 Khang Le wrote:

Thank Tom Soo for your response. You mean the full screenshot like this

[Khang Le]

Sorry Tom Soo, I don't follow what you mean, could you please make it more clearly?

Thanks so much

[Khang Le]

My issue here is ,  I already updated source code and submitted new version to AppStore then already submitted a request review to Admob team for review violations but the review process from Admob team seems take a long time (more than a month). I am waiting for a month but the review has not completed yet. the status is still pending at "Under Review". So far I have not receive any feedback from review team.

Could you help to check

Thanks in advance 

[Tom Soo (Ads Sdk Team)]

ok his you do email mobileadssdk he admin and if you like to join are team just search on google group google group community help you may get help

[Tom Soo (Ads Sdk Team)]

yes l did email 12...@gamil.com they is the owner if so please reply my commands

On Sunday, September 5, 2021 at 10:26:52 PM UTC-2 Khang Le wrote:

Hi Tom Soo,

Have you got mobileadssdk email? I tried to contact Admob team many times before but not successful. The case disappears without any feedback

[Mobile Ads SDK Forum Advisor]

Hi All,

Thank you for reaching out to us.

Thank you for your input Tom. Khang, please be informed that Tom Soo (solomo...@clarke.k12.ga.us) is not part of the Google Mobile Ads SDK Team. Kindly be mindful in sharing your sensitive information and liaise only with mobileadssdk (mobile...@forumsupport.google).

@Khang, With regard to your concern, you can check this possible fix on your ad serving policy issue. I've seen that you already reached out to the Product Support team, I'm sorry to hear that you're having troubles in contacting them. I understand that there is an urgency in your concern. However, they are the appropriate team who can help you around as this is more of an ad serving issue. We hope that you get a positive response from them the soonest time possible.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2NReC0:ref

[Khang Le]

Thanks so much Princess and Tom for your information 

[Khang Le]

All my violations completely were lifted 
Thanks for your all supports