Ads not showing on some devices.

[yosif sharrak]

Hi, 

I'm seeing that ads are not being served to some devices. Could you please advise why that is the case and how I should remedy it. My match rate has plummeted since noticing this issue. 

Thanks

[yosif sharrak]

App ID: ca-app-pub-7533092627197484~4253526733

Ad Unit ID: ca-app-pub-7533092627197484/7442619244

[Mobile Ads SDK Forum Advisor]

Hello,

Thank you for providing the necessary information for us to investigate.

Upon checking your account, there appears to be a billing issue, specifically pending Pin and On hold due to no valid instruments. These issues would cause the ad serving error you are experiencing at the moment. I would suggest checking this article (https://support.google.com/admob/answer/3198657?hl=en) that addressed the problems for PIN. For address verification address, you may check the following FAQ (https://support.google.com/admob/answer/2772302?hl=en&ref_topic=2772055#:~:text=Address%20verification%20FAQs) to know more about it.

Kindly note that the SDK just requests an ad to the ad server and I'm afraid that it doesn't have any control on fill rate / match rate of your app. This is more of an ad serving issue/ fill rate concern which is out of scope to our team. You will have to contact our Product Support Team (https://support.google.com/admob/thread/new?hl=en) in order to assist you further on this as anything concerning ad serving and billing is no longer within our team's scope.
 

This message is in relation to case "ref:_00D1U1174p._5004Q2o771f:ref"

Thanks,
 

Mobile Ads SDK Team