Good AdMobs suddenly stopped showing. Had worked well for 12 days.

[Vinay Kumar Tadimala]

Hi Everyone!

Would you please guide us on this matter. 

1. We launched a Unity Android mobile game on the Google Play Store about 12 days ago.

 2. The Google Admobs showed ads in Test mode(in the Unity Editor) and in the production android game. 

3. We started seeing the daily Admob reports showing the daily ad requests etc.

4. However, from 17/10/2021 we found ads are not showing on our phones. 

5. We checked and did not find any error messages in Admob. 

     Admob says that "Ad serving enabled" . 

6. There are no notifications except app-ads.txt. 
We are not sure if this is mandatory. 

7. However, there are no errors anywhere. Payments are setup. 

Sincerely request your help. 

Thank you in advance.

Best Regards,

Vinay

[Vinay Kumar Tadimala]

Also, no updates were made. 

[Mobile Ads SDK Forum Advisor]

Hello Vinay,

Thank you for reaching out to us.

For us to further investigate this, could you please provide the following details via Reply privately to author option or send it directly to mobileads...@gmail.com? Kindly inform us on this thread if you sent it directly to the email provided.

• App ID
• Ad unit ID/s affected
• Play store link

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

 

ref:_00D1U1174p._5004Q2PKluL:ref

[Vinay Kumar Tadimala]

Hi Pamela!

I have replied privately and shared the details.

Please let me know if i could share any further information. 
Thank you for your support.

Best Regards,

Vinay

[Vinay Kumar Tadimala]

Hi Team, 

Would you please share if there is any update regarding this issue. 

Thank you so much in advance. 

(i had shared the details you required by replying "Privately to the Author")

Please let me know if i could share any further information.

Best Regards,

Vinay

[Mobile Ads SDK Forum Advisor]

Hello Vinay,

Thank you for your response. 

It seems that you didn't receive my response previously. Let me include it here.

Upon checking using your Ad Unit IDs, I can verify that it is like an ad-serving issue. Kindly ensure that the following conditions are fulfilled in order to maximize the chances of receiving ads from the AdMob SDK:

• Fully complete the setup of your AdMob account, particularly the billing and PIN verification sections.
• Link your app to your AdMob account; you may have to wait for a week or two after publishing an app in order to do this.
• Resolve any policy violations in your AdMob account.

You may also refer to common reason for ads not showing for additional scenarios, as well as the fixes for those and this ad serving limit article to know more about it. Also, you may also reach out to the Product Support Team for further assistance on such ad-serving concerns. 

As a side note, if you're having trouble receiving private replies from us, please check your Spam folder. Additionally, please add the 'From address' on that email to your contact list to ensure we aren't flagged as Spam in future messages. If you don't see a message from us in your Spam folder, please email us directly at mobileads-...@google.com referring to this forum thread.

[Vinay Kumar Tadimala]

Hi Pamela, 

Thank you for your response. Sorry , i dont know why i may not have received your previous response. As you suggested, I have added your mail to our contact list.

Would you please see the answers inline:

• Fully complete the setup of your AdMob account, particularly the billing and PIN verification sections.

          => Yes , we have done this. 

  

• Link your app to your AdMob account; you may have to wait for a week or two after publishing an app in order to do this.

           => Yes, we have linked the app to our AddMob account. The app is more than 14 days old on the Play Store and we were recieving ads on the game properly for 12 Days properly.  

                 The ads have suddenly stopped after working well for 12Days.

  

• Resolve any policy violations in your AdMob account.

           => Admob has not reported any policy violations on the dashboard.

  

           =>  We have also contacted the Product Support Team , but received not response.

[Mobile Ads SDK Forum Advisor]

Hi Vinay,

Thank you for the response to the questions. One other thing we would suggest is to read over this article which talks about new apps. Also if you have tested with our sample IDs and everything worked fine, then that indicates that the SDK is properly installed. With that in mind, if you still see this issue continue over the next week or so. We would suggest that you contact our Product Support Team , as they have the tools to look into the ad serving.

Regards,

William Pescherine Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2PKluL:ref

[Vinay Kumar Tadimala]

Hi Team, 

we are not seeing the ads yet. We have literally done everything. Would you please guide us.

[Vinay Kumar Tadimala]

Hi William, 

We tried clicking on the link you shared for Product Support Team. 
The link  is redirecting to the  Admob community page and i couldnt find where to reach the Product Support Team.

[Mobile Ads SDK Forum Advisor]

Hello Vinay,

Thank you for your response.

As per checking again, I've seen that you are encountering an "Ad serving is limited". As you encounter Ads serving limited, you can reach out to the Product Support Team for further assistance on such ad-serving concerns. You can also check this ad serving limit article to know more about it. The link provided is the way to reach out to the product support team. If you already reached out to them using the form, I would suggest waiting for a while for them to respond. We hope that you get a positive response from them the soonest time possible.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2PKluL:ref

[Vinay Kumar Tadimala]

Hi Pamela, 

Thank you for your email. Ad serving limited is for the IOS app, but not for the Android App. 

(We have not published the IOS App yet, so it does not matter. But Android app is published in the Play Store and the Admob dashboard is not giving any errors).

Would you please suggest what we should do.

Best Regards,

Vinay Kumar Tadimala

[Mobile Ads SDK Forum Advisor]

Hi Vinay,

I work along with Princess. Allow me to assist you in this.

As per checking on the thread, this is more likely an ad serving issue rather than anything specific to the code implementation of the Mobile Ads SDK. With this, we would recommend reaching out to the Product Support Team instead. The product specialist there should be able to provide an in-depth insight to your concern.

Regards,

Teejay Wennie Pimentel Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2PKluL:ref

[Vinay Kumar Tadimala]

Thank you so much Teejay and Princess! Will reach out the Product Support Team and keep you updated.