Huge volume libmonochrome crashes suddenly appears

267 views
Skip to first unread message

jacek.no...@gmail.com

unread,
Oct 4, 2023, 2:54:25 PM10/4/23
to Google Mobile Ads SDK Developers
We experiencing a lot of crashes in Play console recently. Same issue exists on 64 and 32 bits .so .
Volume of crashes is quite high and has significant impact on our position in Play store :

Crash exists on all android versions >=  Android 10 (SDK 29)

Callstack looks like this:

[FATAL:crashpad_client_linux.cc(732)] Render process (5836)'s crash wasn't handled by all associated webviews, triggering application crash.

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
pid: 0, tid: 5700 >>> com.gst.sandbox <<<

backtrace:
  #00  pc 0x0000000002c24edc  /data/app/~~VBO7UtmU-2HOPrpmfd0XBQ==/com.google.android.trichromelibrary_593806033-vssq8fDBee0r0O05EkgQww==/base.apk!libmonochrome_64.so (BuildId: 54504bfd96469313b7dd4e85b2651bc1903ae5e8)
  #01  pc 0x0000000006bf2ec8  /data/app/~~VBO7UtmU-2HOPrpmfd0XBQ==/com.google.android.trichromelibrary_593806033-vssq8fDBee0r0O05EkgQww==/base.apk!libmonochrome_64.so (BuildId: 54504bfd96469313b7dd4e85b2651bc1903ae5e8)
  #02  pc 0x00000000045e91a8  /data/app/~~VBO7UtmU-2HOPrpmfd0XBQ==/com.google.android.trichromelibrary_593806033-vssq8fDBee0r0O05EkgQww==/base.apk!libmonochrome_64.so (BuildId: 54504bfd96469313b7dd4e85b2651bc1903ae5e8)
  #03  pc 0x0000000002d22398  /data/app/~~VBO7UtmU-2HOPrpmfd0XBQ==/com.google.android.trichromelibrary_593806033-vssq8fDBee0r0O05EkgQww==/base.apk!libmonochrome_64.so (BuildId: 54504bfd96469313b7dd4e85b2651bc1903ae5e8)
  #04  pc 0x00000000061f61fc  /data/app/~~VBO7UtmU-2HOPrpmfd0XBQ==/com.google.android.trichromelibrary_593806033-vssq8fDBee0r0O05EkgQww==/base.apk!libmonochrome_64.so (BuildId: 54504bfd96469313b7dd4e85b2651bc1903ae5e8)
  #05  pc 0x0000000003c6045c  /data/app/~~VBO7UtmU-2HOPrpmfd0XBQ==/com.google.android.trichromelibrary_593806033-vssq8fDBee0r0O05EkgQww==/base.apk!libmonochrome_64.so (BuildId: 54504bfd96469313b7dd4e85b2651bc1903ae5e8)
  #06  pc 0x0000000003c603cc  /data/app/~~VBO7UtmU-2HOPrpmfd0XBQ==/com.google.android.trichromelibrary_593806033-vssq8fDBee0r0O05EkgQww==/base.apk!libmonochrome_64.so (BuildId: 54504bfd96469313b7dd4e85b2651bc1903ae5e8)
  #07  pc 0x0000000000018184  /system/lib64/libutils.so (android::Looper::pollInner(int)+916)
  #08  pc 0x0000000000017d84  /system/lib64/libutils.so (android::Looper::pollOnce(int, int*, int*, void**)+116)
  #09  pc 0x0000000000159260  /system/lib64/libandroid_runtime.so (android::android_os_MessageQueue_nativePollOnce(_JNIEnv*, _jobject*, long, int)+48)
  #10  pc 0x000000000023d57c  /system/framework/arm64/boot-framework.oat (art_jni_trampoline+108)
  #11  pc 0x00000000007935e8  /system/framework/arm64/boot-framework.oat (android.os.MessageQueue.next+232)
  #12  pc 0x00000000007907e4  /system/framework/arm64/boot-framework.oat (android.os.Looper.loopOnce+100)
  #13  pc 0x00000000007906e4  /system/framework/arm64/boot-framework.oat (android.os.Looper.loop+516)
  #14  pc 0x000000000050d740  /system/framework/arm64/boot-framework.oat (android.app.ActivityThread.main+800)
  #15  pc 0x0000000000218be8  /apex/com.android.art/lib64/libart.so (art_quick_invoke_static_stub+568)
  #16  pc 0x000000000028600c  /apex/com.android.art/lib64/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+220)
  #17  pc 0x000000000062d0ec  /apex/com.android.art/lib64/libart.so (_jobject* art::InvokeMethod<(art::PointerSize)8>(art::ScopedObjectAccessAlreadyRunnable const&, _jobject*, _jobject*, _jobject*, unsigned long)+1388)
  #18  pc 0x000000000059b46c  /apex/com.android.art/lib64/libart.so (art::Method_invoke(_JNIEnv*, _jobject*, _jobject*, _jobjectArray*)+56)
  #19  pc 0x00000000000b2f74  /apex/com.android.art/javalib/arm64/boot.oat (art_jni_trampoline+132)
  #20  pc 0x0000000000ae2bdc  /system/framework/arm64/boot-framework.oat (com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run+140)
  #21  pc 0x0000000000aec008  /system/framework/arm64/boot-framework.oat (com.android.internal.os.ZygoteInit.main+2376)
  #22  pc 0x0000000000218be8  /apex/com.android.art/lib64/libart.so (art_quick_invoke_static_stub+568)
  #23  pc 0x000000000028600c  /apex/com.android.art/lib64/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+220)
  #24  pc 0x000000000062d874  /apex/com.android.art/lib64/libart.so (art::JValue art::InvokeWithVarArgs<art::ArtMethod*>(art::ScopedObjectAccessAlreadyRunnable const&, _jobject*, art::ArtMethod*, std::__va_list)+452)
  #25  pc 0x000000000062dd68  /apex/com.android.art/lib64/libart.so (art::JValue art::InvokeWithVarArgs<_jmethodID*>(art::ScopedObjectAccessAlreadyRunnable const&, _jobject*, _jmethodID*, std::__va_list)+96)
  #26  pc 0x0000000000503df8  /apex/com.android.art/lib64/libart.so (art::JNI<true>::CallStaticVoidMethodV(_JNIEnv*, _jclass*, _jmethodID*, std::__va_list)+620)
  #27  pc 0x00000000000b3bf8  /system/lib64/libandroid_runtime.so (_JNIEnv::CallStaticVoidMethod(_jclass*, _jmethodID*, ...)+124)
  #28  pc 0x00000000000c01e4  /system/lib64/libandroid_runtime.so (android::AndroidRuntime::start(char const*, android::Vector<android::String8> const&, bool)+852)
  #29  pc 0x00000000000025a8  /system/bin/app_process64 (main+1360)
  #30  pc 0x000000000004a068  /apex/com.android.runtime/lib64/bionic/libc.so (__libc_init+100)

Mobile Ads SDK Forum Advisor

unread,
Oct 5, 2023, 7:39:46 AM10/5/23
to jacek.no...@gmail.com, google-adm...@googlegroups.com

Hi,

Thank you for contacting the Mobile Ads SDK support team. 

Upon reviewing your concern, I understand that you are facing an issue with the Play console. 

Kindly provide the below information for further investigation:

  • app ID 
  • ad unit ID
  • Mobile Ads SDK Version
  • Sample project reproducing the issue

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, kindly provide requested information to us via reply privately to author option or using the steps below:

1. Navigate to
https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002pOvq6QAC&entry.80707362=00201636

2. Fill out all fields, and attach your file(s).

3. Please reply back to this thread when you have uploaded your file(s). Please do not share this link.

This message is in relation to case "ref:_00D1U1174p._5004Q2pOvq6:ref"

Thanks,
 
Google Logo Mobile Ads SDK Team

 



Message has been deleted

Mobile Ads SDK Forum Advisor

unread,
Oct 10, 2023, 3:38:00 AM10/10/23
to jacek.no...@gmail.com, google-adm...@googlegroups.com

Hi,

Thank you for getting back to us.

Please note that, as requested earlier we need this below info for further investigation:

  • app ID 
  • ad unit ID
  • Mobile Ads SDK Version
  • Sample project reproducing the issue

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, kindly provide requested information to us via reply privately to author option or using the steps below:

1. Navigate to
https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002pOvq6QAC&entry.80707362=00201636

2. Fill out all fields, and attach your file(s).
 

This message is in relation to case "ref:_00D1U1174p._5004Q2pOvq6:ref"


Thanks,
 
Google Logo Mobile Ads SDK Team


sc yuan

unread,
Jun 18, 2024, 1:58:09 AMJun 18
to Google Mobile Ads SDK Developers
Hello, have you fixed this problem? We also encountered the same problem, which accounts for the highest proportion of Googleplay crashes.

Mobile Ads SDK Forum Advisor

unread,
Jun 18, 2024, 3:00:33 AMJun 18
to yuans...@gmail.com, google-adm...@googlegroups.com
Hi,

I see that you have already raised this concern on another thread with the subject 'Increased libmonochrome crashes', and we have already responded to this issue. To avoid multiple threads on the same issue, please take a look at that thread and continue the discussion on the same for further updates on the issue.
 
This message is in relation to case "ref:!00D1U01174p.!5004Q02pOvq6:ref" (ADR-00201636)


Thanks,
 
Google Logo Mobile Ads SDK Team


Reply all
Reply to author
Forward
0 new messages