Can't Close GADRewardedAd on iOS

[Sunny]

Hi team.

I want to report that the close button doesn't seem to be pressed intermittently.

We received a lot of emails from users saying that the ad close button isn't working. Since August 9, more than 20 case have been reported.

The country and device where it occurs is also diverse. 

The countries reported so far are Korea, Japan, and Thailand.

The devices confirmed so far are the iPhone 14 Pro, iPhone 13, and iPhone 12.

I will attach a video I received from a user.

In case the attached file is not downloadable, a Google Drive link is also included.

Please let me know if this is a temporary issue or a publisher issue.

Thanks!

[Sunny]

The last report we received was at 7:19 AM Korea time.

2023년 8월 10일 목요일 오전 10시 25분 12초 UTC+9에 Sunny님이 작성:

[Sunny]

I was able to close the ad that the user told me could not be closed.

I checked around 12:00 PM Korea time

2023년 8월 10일 목요일 오후 1시 17분 5초 UTC+9에 Sunny님이 작성:

[je...@gamer.com.tw]

Hi,
We have encountered the same issue where some ads cannot be closed while others can. The SDK version we are using is 10.9.0. Please find attached screenshots showing examples of the ads that cannot be closed.

Sunny 在 2023年8月10日 星期四下午3:06:29 [UTC+8] 的信中寫道：

[Mobile Ads SDK Forum Advisor]

Hello,

Thank you for reaching out to us.

The team now aware of the issue and this is now under investigation. I'll update this thread the soonest I hear back from the team.
 

This message is in relation to case "ref:_00D1U1174p._5004Q2nqWAL:ref"

Thanks,
 

Mobile Ads SDK Team

[je...@gamer.com.tw]

Hi Team,

The same problem as before happened again recently.

The SDK version we are using is 10.9.0. 

Please check again, thank you.

https://youtube.com/shorts/Et7bsJP1cdU

Mobile Ads SDK Forum Advisor 在 2023年8月10日 星期四晚上9:42:36 [UTC+8] 的信中寫道：

[Mobile Ads SDK Forum Advisor]

This issue has been fixed.

Thanks,
Jill
Google Mobile Ads SDK Team

ref:!00D1U01174p.!5004Q02nqWAL:ref

[je...@gamer.com.tw]

Hi Team,

It seems that the issue with the ad close button not responding has reoccurred.

Users are saying that the close button is visible, but tapping it doesn’t do anything — there's no response.

The SDK version we are using is 11.13.0. 

Mobile Ads SDK Forum Advisor 在 2023年10月27日 星期五晚上10:16:28 [UTC+8] 的信中寫道：

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for sharing the screenshots of the reproduced issue.

I ran the Google RewardedVideoExample with the provided app ID, ad unit ID in the GMA SDK version 11.13.0, in the Xcode 16.3 iPhone 15 Pro Max running iOS 17.5, 16 Pro Max simulators running iOS 18.0, 18.2 and I can see the close button is working as expected for the Ads received. For the ad unit ID I observed that there is a mediation group “unityAds” active, so I have integrated Unity Ads and I observed some game ads received and that Ads was also closing on tap of a close button. 

Also note that the latest GMA SDK version is 12.4.0 and I see that you are making use of an quite old version of SDK. It is always recommended to keep the SDKs upto date to avoid such issues. The SDK version 12.0.0 is a MAJOR version update with several breaking changes. See Migrate from v11 to v12 for more details.  

Can you please confirm if the reported behavior is replicating in our Google RewardedVideoExample if so, kindly share with us the below information for further investigation so that we can check to find the root cause and may provide the solution:

• Charles logs
• Affected Device details

You can provide the requested details via reply privately to the author option.
 

Thanks,
 

Mobile Ads SDK Team

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[2025-05-21 11:29:59Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02nqWAL:ref" (ADR-00192639)