Banner ads are not showing

[Renat Khakimov]

Hello, I have 5 applications, I tested advertising in dev mode, everything worked. Proposals have been pre-approved by Edmob. 

Please tell me why banner advertising does not work?

Links:

https://apps.apple.com/jm/app/cat-translate/id1601077103

https://apps.apple.com/ru/app/goat-translator/id6463473418

https://apps.apple.com/ru/app/pig-translator/id6463495273

https://apps.apple.com/ru/app/dogs-translator/id6463132358

https://apps.apple.com/ru/app/cow-translator/id6463489926

[Mobile Ads SDK Forum Advisor]

Hi, 

Thank you for contacting the Mobile Ads SDK support team.

By reviewing your concern, I understand that you want to know the reason why banner ads do not work in production. I assume you have followed this article for Linking your app to an app store .

Could you please provide more details via “Reply to author” option for further investigation:

• App ID
• Ad Unit ID
• Mobile Ads SDK Version

 

This message is in relation to case "ref:_00D1U1174p._5004Q2ozsqH:ref"

Thanks,
 

Mobile Ads SDK Team

​​​​​​​

[Renat Khakimov]

Hi,

Thanks for the answer. For add Mob integration  I use  react-native-google-mobile-ads": "^12.1.1"

1) https://apps.apple.com/jm/app/cat-translate/id1601077103

App ID ca-app-pub-4628434023709203~4005417590

Add Unit ID ca-app-pub-4628434023709203/7491723693

2)https://apps.apple.com/ru/app/goat-translator/id6463473418
App ID ca-app-pub-4628434023709203~7110927239

Add Unit ID ca-app-pub-4628434023709203/8396980360

3)https://apps.apple.com/ru/app/pig-translator/id6463495273

App ID ca-app-pub-4628434023709203~6919355549

Add Unit ID ca-app-pub-4628434023709203/8910904118

4)https://apps.apple.com/ru/app/dogs-translator/id6463132358

App ID ca-app-pub-4628434023709203~8931237376

Add Unit ID ca-app-pub-4628434023709203/3881922801

5)https://apps.apple.com/ru/app/cow-translator/id6463489926

App ID ca-app-pub-4628434023709203~2206046926

Add Unit ID ca-app-pub-4628434023709203/6602087932

[Renat Khakimov]

In addition to the answer sent earlier, I am attaching a screenshot

On Thursday, September 21, 2023 at 1:59:36 PM UTC+6 Mobile Ads SDK Forum Advisor wrote:

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK support team.

By reviewing your concern, I understand that you are unable to load ads. Upon checking your account, I found that your account has a payment hold due to pin verification. Kindly refer to this article for better understanding of why the account has payment hold. Please let us know once you resolve the payment related issue so that we can further investigate the Android Ad loading issue.

[Renat Khakimov]

Hi, 

I don't really understand what the problem is. I checked point by point all possible problems according to the article you sent me. My country is not subject to taxes. It’s too early for me to receive a PIN code, since I haven’t even earned $1, etc. Perhaps the problem is that I have not passed verification? (see screenshot).But I double-checked, went to the Ad Mobs Settings section, all the information about me is filled in there. Ad Mob did not request any data or documents from me. I'm confused, help me understand the root cause, I did everything that was required of me, filled out all the data.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

Your concern is more related to the product rather than Mobile Ads SDK implementation. I would recommend reaching out to the Product Support Team as they are better equipped to address your concern.

[Renat Khakimov]

Hi,

Give me link to support please. I can not found Product Support Team

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

you can contact the support team from the below link:

https://support.google.com/admob/gethelp
 

[Alex Frost]

What is the email of the Product Support Team?

I've tried contacting a lot of various people so far. There is even a meme that was made of the post in the Google Ad SDK Google Group channel about this issue: https://reddit.com/r/ProgrammerHumor/s/LFfuqW7cBi. 

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Cheers,

-Alex sent the message. iPhone sent the typos.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

We regret the inconvenience caused. However, please note that the preferred communication channel to the product support team is via this link.

[Renat Khakimov]

Hi, 

the problem is not the lack of verification. In other words, not on the side  Product Support Team. I received a response from product support that they would be able to verify after I had $10. Where do I need to find the reasons for the absence of advertising?  

I am attaching a screenshot of the answer. I checked my account by instruction. My personal account totally coincides her.

My account on ad mob rekh...@gmail.com

Best regards, Renat Khakimov

понедельник, 25 сентября 2023 г. в 12:38:15 UTC+6, Mobile Ads SDK Forum Advisor:

[Renat Khakimov]

Hello,
I have carefully checked all your instructions and provided my personal details and photograph for verification on October 28th. Then I saw the information “Your identity verification is in progress. Please wait a few days for verification." But now, after 20 days, I also see the same notification in the “Payment” section. I see that “Your identity is being verified. Please wait a few days for verification."
20 days have passed, verification has been completed, what could be the problem?
I can't show ads because of this problem

пятница, 22 сентября 2023 г. в 13:06:42 UTC+6, Mobile Ads SDK Forum Advisor:

[Renat Khakimov]

Hi, 

the problem is not the lack of verification. In other words, not on the side  Product Support Team. I received a response from product support that they would be able to verify after I had $10. Where do I need to find the reasons for the absence of advertising?  

I am attaching a screenshot of the answer. I checked my account by instruction. My personal account totally coincides her.

Help me please. I haven't been able to find a solution for over a month now.

My account on ad mob sabrp...@gmail.com.

My apps: 

ca-app-pub-4628434023709203~4005417590

ca-app-pub-4628434023709203~2206046926

ca-app-pub-4628434023709203~8931237376

ca-app-pub-4628434023709203~7110927239

ca-app-pub-4628434023709203~6919355549

ca-app-pub-4628434023709203~7221342527

Best regards, Renat Khakimov

[Mobile Ads SDK Forum Advisor]

Hi,

Looking at the account for publisher 346209618, I do see requests in the daily active users report. From an SDK perspective, everything looks in order.

Hope this helps,
Nick

ref:!00D1U01174p.!5004Q02ozsqH:ref