Unity Ads adapter failing to initialize

[Hyoju Son]

Hello,

I'm currently setting up Unity Ads mediation through AdMob. I was able to successfully complete the single ad source test on Android.

However, I'm encountering an issue on iOS where the Unity Ads SDK is failing to initialize due to a timeout. Could you please advise if there’s a way to identify the cause of the timeout or provide any troubleshooting steps to resolve this issue?

I've attached a screenshot from Ad Inspector and logs captured during the Unity Ads initialization for your reference.

Unity Version : 2022.3.17v

Admob Unity Plugin version : 9.2.0v

Unity Ads adapter version:3.12.2v

[Mobile Ads SDK Forum Advisor]

Hi,

​I will raise this issue with our team regarding this and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGcju:ref" (ADR-00270942)

Thanks,
 

Mobile Ads SDK Team

[Hyoju Son]

Hi,

I just wanted to follow up and check if there are any updates regarding this issue. Your assistance is much appreciated.

2024년 10월 9일 수요일 오전 2시 14분 51초 UTC+9에 Mobile Ads SDK Forum Advisor님이 작성:

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

We are in the process of following up with the team regarding your inquiry. Once we receive any updates, we will intimate you. Meanwhile, your patience is important. 

[Mobile Ads SDK Forum Advisor]

Hi,

I would recommend to to try again with the latest Unity Ads' unity plugin, and provide detailed logging showing the error messages. If the error messages came from the Unity Ads SDK (with domain com.google.mediation.unitySDK), then you should reach out to Unity Ads support.

Thanks,
 

Mobile Ads SDK Team

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[2025-04-01 22:59:35Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vGcju:ref" (ADR-00270942)