Unity AdMob v6.0.0 - Rewarded Ads not triggering on mobile.

[GWtest707]

I've ran into an issue to with the Unity Admob plugin v6.0.0. I've set up the admob banner, interstitial and rewarded ads in Unity, and actually have it all working correctly in Unity editor with test ads.

However, when i test Admob on mobile, the rewarded ads do appear but it doesn't trigger the reward. The banner and interstitial ads work fine, and the rewarded ads do appear, but they don't trigger the reward.

I find this odd as it works perfectly inside the unity editor.

Can anyone off some insight on how to get this working on mobile?

Thanks

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

Could you tell us which version of Unity and which version of the plugin and which platform (iOS or Android) you are using?

Regards,

Aryeh Baker Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2Hy3Dk:ref

[GWtest707]

I'm using the following:

- Unity 2020.2.1f1
- Google Mobile Ads Unity Plugin v6.0.0
- Android platform

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

I work along with Aryeh. Allow me to assist you in this.

I've tried our sample app with the Unity 2020.3.9f1 (Recommended release), and I was able to load a rewarded ad on my end. Would it be possible for you to upgrade your unity version, then let me know if the reported behavior persists? Also, is the same behavior occurs using our sample app?

Regards,

Teejay Wennie Pimentel Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2Hy3Dk:ref

[GWtest707]

I've upgraded to Unity 2020.3.9f1 and the issue still persists.

Can you confirm if the reward would be triggered after you loaded a rewarded ad? I am able to load rewarded ads, the problem is after viewing the rewarded ad, it won't trigger the reward (i.e. disable ads, add coins etc.).

I'm not sure what i can change if the test ads work in Unity but not when you build to mobile.

[Mobile Ads SDK Forum Advisor Prod]

Hi GWTest,

Thank you for the response back. Allow me to bring this to my team to look further into this. Once we are able to get more feedback we will be certain to pass it along to you.

Regards,

William Pescherine Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2Hy3Dk:ref

[GWtest707]

Great, i look forward to your response.

Just one thing, i do get the following warning with the Unity AdMob v6.0.0 plugin:

You are trying to create a MonoBehaviour using the 'new' keyword.  This is not allowed.  MonoBehaviours can only be added using AddComponent(). Alternatively, your script can inherit from ScriptableObject or no base class at all.

I was going to wait to bring this up as you can ignore this in Unity and the plugin would still work. Would this error have an effect when you build for mobile? Is there a solution to this warning to see whether fixing this will sore out the rewarded ads issue?

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

I work with William and will be assisting you on this. Thank you for your additional information about this. I will bring this up to the team as well. The team are still investigating this issue. I will update you the soonest we have our findings.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

 

ref:_00D1U1174p._5004Q2Hy3Dk:ref

[GWtest707]

Any update on this? I'm still facing this issue.

[Mobile Ads SDK Forum Advisor]

Hi GWtest,

Thank you for the response back. Would it be possible for you to send us over the sample that you are using as we are unable to replicate it on our end.

Regards,

William Pescherine Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2Hy3Dk:ref

[Mobile Ads SDK Forum Advisor]

Hi there,

I work with William and Pamela and will assist you. Thank you for your script, I wasn't able to follow it, so I created a Unity project from scratch and put in an empty game object a script based on our guides. The rewarded ad showed and registered a reward in the callback, I saw the reward in logcat. I also didn't see the warning "You are trying to create a MonoBehaviour using the 'new' keyword.  This is not allowed.  MonoBehaviours can only be added using AddComponent(). Alternatively, your script can inherit from ScriptableObject or no base class at all." This was done in Unity version 2020.10.3f1 with Mobile Ads Unity Plugin 6.0. Attached is the script.

I would suggest you match your implementation with our guide and see how you are implementing differently.

Regards,

Aryeh Baker Mobile Ads SDK Team

 

ref:_00D1U1174p._5004Q2Hy3Dk:ref

[Avinash Botta]

Hello I am also facing the same issue Initially I worked on unity v2019.4.19f1 which actually worked fine till my earlier projects( 6 months back ). But from the past week I am facing this issue when I started using Admob v6.1.1 . I also switched my project file to Unity 2021.1.18f1. Nothing is working out. I implemented my Script according to the documentation provided by the official site.

Below I am attaching my Admob Script as well.

Everything is working fine in UNITY EDITOR, But when I build for mobile Only rewarded ads not triggering the Callbacks even after the ad is finished.

My current Unity version 2021.1.18f1

Admob v6.1.1

Thanks and Regards,

Avinash Botta.

[Mihai Ciusca]

I have the same problem as Avinash Botta.

I have rewarded ads that first execute the OnAdClosed function and after that the OnAdRewarded. I managed to find this out using logs. The problem is that I use reward ads to let the player continue the game, and if he closes the ad, it triggers the OnAdClosed which will reset the game. After that it will run the OnAdRewarded function, which given the fact that my game is already reset to first level it will reset again to that level. Could someone look up why is the OnAdClosed event running when the "Close ad button" shows up and is clicked at the end of the ad? I only tested this with Test Ads.

My current Unity version 2020.3.17f1

Admob v6.1.1

[Avinash Botta]

Not just with Test ads, The same issue triggers with actual ads as well.

[Mobile Ads SDK Forum Advisor]

Hi all,

Thank you for updating us regarding the issue. The team is now investigating this. We'll let you know the soonest we have our findings. 

Regards,

Teejay Wennie Pimentel Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2Hy3Dk:ref

[Avinash Botta]

Is there any Update on this Issue. I still cant figure out where the problem.

[Mobile Ads SDK Forum Advisor]

Hello Avinash,

Thank you for your response.

As of the moment, the team are still investigating this and we humbly ask for your patience here in the meantime. We will update you once we have more information.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

 

ref:_00D1U1174p._5004Q2Hy3Dk:ref

[Avinash Botta]

Hello,

Its been a month since I raised this ticket. But till now I didn't get any response from you. Also my works being delayed in the mean time. One of my game delayed for live release.

Thanks and Regards,

Avinash Botta.

[Mobile Ads SDK Forum Advisor]

Hello Avinash,

Thank you for patiently waiting.

I understand the urgency of your concern here. The team is actively working on this, and we humbly ask for your patience here in the meantime. We will update you as soon as we have more information.

[Avinash Botta]

Hello there, 

I hope you are still investigating and didn't have a solution yet.

[Mobile Ads SDK Forum Advisor]

Hi Avinash,

I've checked this with the team, and I'm afraid that this is still under investigation. We'll let you know the soonest we have our findings.

Regards,

Teejay Wennie Pimentel Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2Hy3Dk:ref

[Avinash Botta]

Hi Teejay,

I am afraid will there ever be will there ever be a solution.  Else can you suggest me a good ad mediation.

Regards,

Avinash.

[Mobile Ads SDK Forum Advisor]

Hi Avi,

You can find a bunch of mediation servers and companies that also offer ad serving by looking at our mediation page which has around 20 ad serving company's in it.

Regards,

William Pescherine Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2Hy3Dk:ref

[Avinash Botta]

will this problem ever be sorted ??

[Mobile Ads SDK Forum Advisor]

Hi Avinash,

Thank you for patiently waiting.

Upon checking, the team is still actively investigating this. We humbly ask for your patience here in the meantime. We will update you as soon as we have additional information from the team.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

 

ref:_00D1U1174p._5004Q2Hy3Dk:ref

[Mobile Ads SDK Forum Advisor]

Hi Avi,

 

I am looking into this issue related to unexpected event order in the Google Mobile Ads plugin. We reason this might be related to a mediation plugin. Can you let us know what mediation plugins you are using?

Thanks,

Nick

ref:_00D1U1174p._5004Q2Hy3Dk:ref