Re: Rewarded video fails to load

[Ivan Bautista (Mobile Ads SDK Team)]

Hi,

Thank you for providing the Ad Unit Id in question, however, I have to delete your initial post for it as Ad Unit Ids are considered as confidential information. 

That said, I tested your Ad Unit Id with our sample app and was able to successfully load Ads on my end. Could you test it on your end with our sample app and see if the issue persists?

Also, please note that it will take some time (around a few hours) before newly created Ad Unit Ids will be able to serve live ads successfully. However, you should be able to load test ads even with a newly created Ad Unit Id via enabling a test device as this replaces your Ad Unit Id with our sample Ad Unit Id.

On the other hand, could you check if your Limit Ad Tracking (go to Settings > Privacy > Advertising) is disabled because enabling it could cause the Rewarded Video Ads in iOS to not display.

Regards,

Ivan Bautista

Mobile Ads SDK Team

[Ivan Bautista (Mobile Ads SDK Team)]

Hi,

Were you able to test your Ad Unit Id with our sample app? Let me know if you are still having issues displaying Rewarded Video Ads and if your iOS device's Limit Ad Tracking is enabled or disabled.

[Ivan Bautista (Mobile Ads SDK Team)]

Hi,

I have to re-post your initial concern as it contains your Ad Unit Id and App Id. Please avoid posting confidential information in the public forum such as your Ad Unit Ids and App Id.

That said, below is the copy of your original post with the masked information.

Hello, I used my appid ca-app-pub-XXXXXXXXXXXXXXXX~XXXXXXXXXX and unit ID ca-app-pub-XXXXXXXXXXXXXXXX/XXXXXXXXXX to your sample app,but it always show Reward based video ad failed to load. please help me .

[Ivan Bautista (Mobile Ads SDK Team)]

Hi,

Thank you for testing it out with our sample app and for confirming the error message thrown. That said, I tested your Ad Unit Id with our sample app and was able to successfully load Ads on my end.

To help us narrow down the root cause of the issue, could you help us cross out the items listed below?

• Could you check if your Limit Ad Tracking (go to Settings > Privacy > Advertising) is disabled because enabling it could cause the Rewarded Video Ads in iOS to not display?
• Could you load test ads using your Ad Unit Id by running your app in an enabled test device?
• Could you provide to us the complete device logs captured from XCode especially the Ad event logs?
• If possible, could you capture a Charles session with SSL Proxying enabled (here are setup instructions) when trying to load Rewarded Ads? These logs will really give us a deeper look on the Ad Request sent and the response data received from the server.

Regards,

[Ivan Bautista (Mobile Ads SDK Team)]

Hi,

Were you able to test your Ad Unit Id with our sample app? Let us know your findings after checking the items I listed earlier in my previous response. You may reply to us privately using the Reply privately to author option.