AdMob Match Rate and Fill Rate Issues

[JaydeepKumar Rabadiya]

I am writing to seek assistance with an issue I am experiencing with my app's AdMob integration. Despite having no policy violations as per the Policy Center and no ad serving limits, my app's match rate is nearly 0%, leading to a very low fill rate.

Here are the details of the problem:

1. Match Rate Issue: The match rate for my app is consistently nearly 0%, which severely impacts the fill rate.
2. Policy Compliance: I have checked the Policy Center in AdMob, and it shows no policy violations for my app.
3. Ad Serving Limit: My AdMob account does not have any ad serving limits imposed.
4. Support Contact Issue: When I attempt to contact AdMob support through the usual channels, I receive a "something went wrong" error, preventing me from getting the necessary help.

Given that my app is in compliance with AdMob policies and there are no ad serving limits, I am unable to understand the root cause of the low match rate and fill rate.

Could you please assist me in diagnosing and resolving this issue? Any guidance or steps I should follow to troubleshoot this problem would be greatly appreciated.

Thank you for your support.

[Mobile Ads SDK Forum Advisor]

Hi JaydeepKumar,

Thank you for contacting us.

Low match rate can be observed due to the following changes kindly refer them :

• Account changes
• Ad serving changes
• Usage changes

​​​​​​​I would recommend reaching out to the Product support team as they are better equipped to address your concern.Please note that we can only assist with technical queries/concerns related to the Mobile Ads SDK.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJdV4:ref" (ADR-00245244)

Thanks,
 

Mobile Ads SDK Team