How to contace Admob support?

[Admob user]

This link to contact https://support.google.com/admob/troubleshooter/6069070#ts=6077344, does nothing. It simply shows a rectangle, with no way to contact. Screen shot : http://i.imgur.com/Ctp3HPR.png . I know this is not the place to ask for this, but I cannot find any place more suitable to report the issue.

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi there,

You can contact the AdMob Product Support Team through the Contact Us button located on the upper-right hand side of the AdMob Help Center. Just select the appropriate categories that best describe your concern.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

[Admob user]

Hello Joshua,

I see no contact us button located on the upper right hand side of the page at https://support.google.com/admob/?hl=en#topic=2740022 Screen shot : http://i.imgur.com/ZzyCNTq.png

In https://apps.admob.com/#home in upper right corner on clicking ? -> email-us . It takes me to the same page https://support.google.com/admob/troubleshooter/6069070#ts=6077344 , where clicking any category, shows only a rectangle bar, with no form, Pic : http://i.imgur.com/Ctp3HPR.png

Thanks

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi there,

You might be falling under this specific category of users which earns less than 25$ a week, as described in this blog post. However, have you contacted the Product Support Team before using the same account? 

If not, then the only way you could solve your issue is with the use of the AdMob Help Center and its available resources. You can let us know of your issue and we will try as much as we are able to assist you regarding your concern using the Help Center.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

[Admob user]

Hey Joshua,

Actually my app was suspended from play store for policy violation by mistake. during the suspension from play store, ads were served in the app by admob. But after the app was reinstated at play store, the admob was suspended due to the removal(I had to upload new apk).

control flow. App live -> suspended -> appeal -> reinstated, but showed status as removed on the publisher page -> upload new apk - > live

I appealed to reneable ad serving in the app, since app was reinstated.


I noticed 2 things

1. Amount for the period duing which app was suspended at play store, admob had reduced that amount from estimated earnings.

2. While the app was reinstated & live, and ad serving was disabled, my estimated earning decreased day by day.


So,

a. Since my app was reinstated without any changes, I am eligible for earning during which the app was suspded on play store, but ads were served.

b. Why the earnings kept on decreasing every day, after the app was resintated on play store but ad serving was disabled?

Thanks.

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi there,

The decreased earnings may be due to the fact that ad serving is disabled, and as such, is not receiving any impressions or other statistical factors which affect revenue.

However, I cannot confirm this since this is more account and payment related than with our SDK. Since you have stated that you have already appealed to our Product Support Team, rest assured that they will respond to you as soon as they are able to resolve your concern.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

[MERZOUKI ABDELMOULA]

Hello,

i need your support if it's possible,  my adsense account has been disabled for 30 days due to an invalid clicks by myself !! , anyway my question is , i cannot log into my Admob account and i get this message " You are currently signed in as **@gmail.com, which already has an AdMob account. SIGN IN WITH CURRENT ACCOUNT CREATE OR USE ANOTHER ACCOUNT

I have followed all the instructions i founded on their support url but still get the same message !

Is that due to my adsnse suspend ? do i need to wait the 30 days to get the situation resolved ?

where i can contact them ? thanks

[Ivan Bautista (Mobile Ads SDK Team)]

Hi,

As we can only provide answers to technical questions about the Mobile Ads SDK, you may redirect your login concerns to the Product Support team.

Also, please refrain from posting to old threads. If you need technical assistance with the implementation of the Mobile Ads SDK, it will be best to open a new thread instead.

Regards,

Ivan Bautista

Mobile Ads SDK Team

[Tsumanga Admin]

Dear Ivan and Joshua! 

I hired an outsources last year and just now noticed, that I have a lot of ads in one of my apps, but all revenues goes to someone else's pocket. Could you please identify a thief, who use my app with his AdMob account?  

Or where I can raise this issue? It's really annoying and looks like google doesn't protect publishers like me, who were cheated by dishonest outsources.

Hope you will help me!

Many thanks in advance!

[mobileadssdk-a...@google.com]

Hi there,

Thanks for reaching out to us. For all account related concerns, you would have to reach out to AdMob product support team and they will be able to assist you further via this Help Forum. Also, if you want to report invalid activity on your account, you can report it via this form as well.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

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Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
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[umairah...@gmail.com]

Please help me my admob account suspended but admob not send me any detail why my account suspended Please help me to resolve my issue

[mobileadssdk...@google.com]

Hi there,

Thanks for reaching out to us. For all account related concerns, you would have to reach out to AdMob product support team and they will be able to assist you further via this Help Forum. Also, if you want to report invalid activity on your account, you can report it via this form as well.

Regards,
Deepika Uragayala
Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 04/26/19 12:34:14 umairah...@gmail.com wrote:

Please help me my admob account suspended but admob not send me any detail why my account suspended Please help me to resolve my issue

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To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads-sdk+unsub...@googlegroups.com.
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[Muhammad Bilal]

Admob ecpm drop 90% to almost zero 0 Replies
In just a couple of days, my admob ECPM and revenues drop more than 95% to almost zero. ecpm drops from $4.6 to $0.06, revenue drop from $90+ to $15 today!!

The impressions and fill rates are in the same range. Actually impressions went up a little bit. How can impressions not changed, but revenue drop more than 95%?

No words from admob at all. They just don't care about our developers at all.

Please if anyone know about this issue just let me know what i do now this happen within 3 days

Thanks

[Mobile Ads SDK Forum Advisor Prod]

Hi Muhammad,

 

Thank you for reaching out to us.

 

Kindly note that this forum is for us to assist you in your technical concerns with the AdMob SDK. For such ad-serving concerns, you may post over at the AdMob Help Center instead for further assistance. The product specialists there will be able to provide better insights on this.

 

Regards,

Ziv Yves Sanchez

Mobile Ads SDK Team

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[Дилшод Сатторов]

Hello! 

My account earns more than $ 25 per week, but I dont have a link to "Contact Us" ???

понедельник, 27 февраля 2017 г., 10:52:37 UTC+5 пользователь Joshua Lagonera (Mobile Ads SDK Team) написал:

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

 

Thank you for raising this to us. However, I'm afraid that we can only help you with your concerns related to the code implementation of the Mobile Ads SDK. What you can do instead is to reach out the Product Support Team so they could better assist you with this.

 

Regards,

Mark Albios

Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor Prod]

Hi there,

 

Thank you for getting back to us in private.

 

I understand your concern; however, I'm afraid that I can't comment on this any further as this is already out of our expertise. I would highly suggest that you reach out to the Product Support Team so the product specialist there would be able to assist you and provide better guidance on this.

[Liran Barsisa]

The link you've provided of "Product Support Team" is of "Google AdMob Help Community".

In my case, I want to contact policy team directly. I need to ask them what is exactly the issue. I've published the app multiple times with different changes because they keep rejecting it. No progress at all with this method.