Admobs Contact us - only goes to community?

[Ironside Gaming]

Google for real stop this what is this, telling me to contact support, the only thing i can do is go to community help, there is no way to contact google admobs support? Im getting sick of all the verifications etc you have WITHOUT any information or buttons to DO IT? 

Now i want to contact you about it, but i cant since you dont have a contact us, your contact us redirects to the community, this is so bullshit. 

[Mobile Ads SDK Forum Advisor]

Hello,

Please do note that account verification related concern is out of scope to our team. I'm afraid the best way to contact the Product Support team is still through the AdMob Help Center. I hope you get a response from them soon.

Regards,

Teejay Wennie Pimentel Mobile Ads SDK Team

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[Roitman Apps]

When clicking on "Email" button I'm getting an error as well.

[Mobile Ads SDK Forum Advisor]

Hi Roitman,

Thank you for your response.

I'm a colleague of Teejay and will be assisting you on this. Can you provide us a screenshot of what error you've encounter when you're trying to submit your concern on the link provided by my colleague?

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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[Roitman Apps]

[Roitman Apps]

I tried clearing the cache which didn't help

Also, tried on different browsers and got the same error

[Mobile Ads SDK Forum Advisor]

Hi Roitman,

I'm sorry to see that you're having troubles in contacting our Product Support Team. I understand that there is an urgency in your concern. However, they are the appropriate team who can help you around as this is more of an ad serving issue. What we can recommend for now is to wait for 2 to 3 hours before trying to resubmit your concern on the link provided.

[Roitman Apps]

Hi Princess,

I've tried again and same error - what can I do to contact Admob support team ?

[Mobile Ads SDK Forum Advisor]

Hi Riotman,

I work along with Princess. 

With regard to your concern, I'm afraid that our team does not have any control on the contact link for Product Support Team. What we can suggest for now is to wait for 2 to 3 hours before trying to resubmit your concern on the link provided. You may also try to opening it using incognito mode.

Regards,

Teejay Wennie Pimentel Mobile Ads SDK Team

 
 

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[Roitman Apps]

HI Teejay,

Does it work for you ? are you able to click on that "Email" without getting the error that I mentioned?

I believe the issue is a bug on your end - it's not something locally on my machine.

Tried from different computers and got the same error.

If it's a dead end and you aren't able to help me - please direct me to someone who can.

I'm not getting the support that I need.

[Roitman Apps]

[Mobile Ads SDK Forum Advisor]

Hi Roitman,

Allow me to raise this to the rest of the team to get their other insight as well. I'll update this thread the soonest they provide their feedback.

[Roitman Apps]

Sounds good - waiting for the update.

[Roitman Apps]

is there  any update?

[Santi Otín]

Any update? I'm waiting to contact the Product Team

[Roitman Apps]

Can we prioritize this? the bug still exist ... what's the ETA ?

[Roitman Apps]

is anybody there?

[Mobile Ads SDK Forum Advisor]

Hi Roitman Apps,

 

I have verified the issue with this product team, and we are looking at a solution. If there is a specific question related to AdMob development I would be happy to help.

Thanks,

Nick

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[Santi Otín]

Can you notify when the product team comes with a solution? We need to contact them and it's impossible

[Mobile Ads SDK Forum Advisor]

Hi Santi,

 

I have reached out to the product team and they have informed me that the issue is now resolved. Please try again, and if you have any additional issues do not hesitate to reach out.

[Santi Otín]

Hi,

I’ve check and the issue in my google admob account is not resolved yet, still I can’t access to it. Can you reach out product team and check if they have revised my case?

Thanks

[Santi Otín]

Some news?

[Sant]

Hello? Is anyone there?

[Roitman Apps]

Hi Nick,

I'm having the same problem now as Santi mentioned.

Previously the "contact us" button showed up but I got an error message when clicking on it - now I don't see the "contact us" button at all

Please fix the bug so we can contact the Admob team.

It's taking too long and we are not getting the support that we need.

[Mobile Ads SDK Forum Advisor]

Hi Roitman,

 

I was able to see the email option. Here are my steps.

 

- Navigate to https://support.google.com/admob/gethelp?issue_description=contact+us

- In the first prompt click `other` and `next step`

- In the second prompt click `next step`

- The email option should be available.

 

Please make sure you try this while signed in to you AdMob associated google account.

Let me know if you have any additional issues.

[Marcello Câmara]

Can't send a message yet... I need support :(

[Brolab Studios]

Hello all,

The member of Mobile Ads SDK Team pointed us to this thread as we are having the same problem as Marcello Câmara has for the past 7 days now, getting the same error when pressing the "Submit" button.

To share our problem with others we will describe briefly our problem. For some reason, ads stopped serving on our app that is live for almost 2 years and has almost 500k downloads. Everything is fine with our account, there are no policy violations, nothing. We are trying to reach AdMob support but the email form just doesn't work and there is no support from them on the Community page.

[Mobile Ads SDK Forum Advisor]

Hi Marcello,

 

Please try again. I was able to use the email form without error.

[Marcello Câmara]

Now I'm not able to see the form.. :(

[Tanveer Javaid]

We can see the Email button but the contact form is not opening by saying Something went wrong.

Regards

Tanveer

[Mobile Ads SDK Forum Advisor]

Hi Tanveer

 

I am still looking into this case, and will update when I have a solution.

[Tanveer]

Dear Nick,

Thank you for your response.

I'll wait for any good news from you to reach the technical team.

Thanks

--

Tanveer Javaid

[Lynaritic]

Still not working for me, the URL being used is https://support.google.com/admob/gethelp

[Marcello Câmara]

6 weeks without support. 6 weeks with limited ads... unbelievable !

[Lynaritic]

I must agree - this isnt a great service

[Marcello Câmara]

Any solution? I'm still not able to contact admob... There is no support for developers ?

[Mobile Ads SDK Forum Advisor]

Hi Marcello,

 

For product related questions please see our support options here.

 

Hope this helps,

[Marcello Câmara]

Thanks, but still not working (3 months waiting for support)

[Neta David]

I have the same issue, there is no way to contact support. So i see that has been going on for a year now? may be take off the email option if it doesn't exist.

[Max J.]

I have the same issue.  More than a year later, and more than two years after the original post?