setAppMuted not always honored?

[Markus Wiederkehr]

My app specifically requests ads without sound. I call MobileAds.setAppMuted(true) immediately after MobileAds.initialize() from the onCreate() method of the main activity.

This is a recent change I made. Before that my app only requested interstitials with video ads disabled in the ad unit settings.

Today I have received a negative review from a user who wrote that the ads began to have sound.

I don't use mediation so I know for sure that AdMob served the ads in question.

Could you please investigate this issue?

Regards,
Markus

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi Markus,

This might have been a creative issue on the said user's end. However, I tried displaying Video Ads on our end using our sample apps and I was not able to replicate the issue.

Are you able to replicate this issue locally when using our sample apps? Can you provide to us the following information (using the Reply Privately to Author option) for us to investigate this issue further?

• The affected Ad Unit IDs
• The SDK version you are using
• Logs from Charles' Proxy with SSL Proxying enabled for when the issue occured. Refer to this article on how to properly set it up.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

[Deepika Uragayala- MobileAds SDK team]

Hi Markus,

I'm a colleague of Joshua and I'll be helping you out with this issue here.

Thanks for sharing the requested information privately. I have tried displaying Video Ads on our end using our sample apps with the information from the code snippet and I was not able to replicate the issue on my device. However, I will share this with the rest of the team for investigation. If you are able to reproduce the issue, can you please send us a  Charles' Proxy with SSL Proxying enabled for when the issue occurred? If you can also add a video recording showing this issue, it would be really helpful for us to narrow down the issue.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

[Deepika Uragayala- MobileAds SDK team]

Hi Markus,

Thanks for sharing the details. I've gathered some information from the team regarding this and team has confirmed that the setAppMuted method does not guarantee that the received video creative would honor the setting. Some creative can chose to ignore this, which in this case is considered as working as intended.

Regards,
Deepika Uragayala
Mobile Ads SDK Team

[Newspapers Apps]

Is there any progress on this issue, and I have the same problem.

The ad network returns me video with sound which cannot be muted.

This don't makes sense of the availability of methods for controlling the sound (setAppMuted and setAppVolume).

Please give more priority for this issue.

[mobileadssdk-a...@google.com]

Hi there,

The issue has been fixed by the team and it will be live with an upcoming release. Thank you for your patience.

Regards,
Deepika Uragayala
Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

--

---
You received this message because you are subscribed to the Google Groups "Google Mobile Ads SDK Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads-sdk+unsub...@googlegroups.com.
To post to this group, send email to google-admob-ads-sdk@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/google-admob-ads-sdk/1a2f6566-a4ac-41ab-97a9-e6c1ae2de17a%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

[Markus Wiederkehr]

Thanks!

In another thread Jon wrote that "the fix should have been deployed"... So is it already live or do we have to wait for an upcoming release? In case of the latter, can you give us an update, please?

Markus

[mobileadssdk-a...@google.com]

Hi Markus,

Thanks for getting back to us. I have inquired about this within the team and was told that the fix is deployed.

Please let us know if you are still seeing the issues.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 10/29/18 09:02:56 markus.w...@gmail.com wrote:

Thanks!

In another thread Jon wrote that "the fix should have been deployed"... So is it already live or do we have to wait for an upcoming release? In case of the latter, can you give us an update, please?

Markus

On Tuesday, October 23, 2018 at 9:00:49 PM UTC+2, mobileadssdk-a...@google.com wrote:

Hi there,

The issue has been fixed by the team and it will be live with an upcoming release. Thank you for your patience.

Regards,
Deepika Uragayala
Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 10/21/18 15:55:33 newspap...@gmail.com wrote:

Is there any progress on this issue, and I have the same problem.

The ad network returns me video with sound which cannot be muted.

This don't makes sense of the availability of methods for controlling the sound (setAppMuted and setAppVolume).

Please give more priority for this issue.

--

---
You received this message because you are subscribed to the Google Groups "Google Mobile Ads SDK Developers" group.

To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads-sdk+unsubscrib...@googlegroups.com.

To post to this group, send email to google-admob-ads-sdk@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/google-admob-ads-sdk/1a2f6566-a4ac-41ab-97a9-e6c1ae2de17a%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--

---
You received this message because you are subscribed to the Google Groups "Google Mobile Ads SDK Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads-sdk+unsub...@googlegroups.com.
To post to this group, send email to google-admob-ads-sdk@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/google-admob-ads-sdk/c294e6d6-3393-4ebd-a79d-ceaa4bc5d424%40googlegroups.com.

[Sébastien Leclerc]

Can someone please confirm that setAppMuted() is now reliable?

[mobileadssdk...@google.com]

Hello Sébastien,

Thanks for reaching out to us. This issue with setAppMuted has been fixed already. Are you still seeing this issue and if yes, can you confirm on which platform? Can you please share the details if you still have any issues with setAppMuted?

Regards,

Deepika Uragayala

Mobile Ads SDK Team
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

To view this discussion on the web visit https://groups.google.com/d/msgid/google-admob-ads-sdk/c294e6d6-3393-4ebd-a79d-ceaa4bc5d424%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--

---
You received this message because you are subscribed to the Google Groups "Google Mobile Ads SDK Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads-sdk+unsub...@googlegroups.com.
To post to this group, send email to google-admob-ads-sdk@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/google-admob-ads-sdk/3bf904dd-4fa5-4222-b909-32528e2982a8%40googlegroups.com.

[Sébastien Leclerc]

I have not tested this, no.

I just wanted to make sure a solid fix was deployed before taking the risk of pissing my users off.

[mobileadssdk...@google.com]

Hello,

Can you test it with our sample apps and share a charles logs if you are able to reproduce the issue? I was not able to reproduce the issue on our end using our sample apps. 

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

To view this discussion on the web visit https://groups.google.com/d/msgid/google-admob-ads-sdk/3bf904dd-4fa5-4222-b909-32528e2982a8%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--

---
You received this message because you are subscribed to a topic in the Google Groups "Google Mobile Ads SDK Developers" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/google-admob-ads-sdk/_1Arx9XY9ac/unsubscribe.
To unsubscribe from this group and all its topics, send an email to google-admob-ads-sdk+unsub...@googlegroups.com.

To post to this group, send email to google-admob-ads-sdk@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/google-admob-ads-sdk/69a42912-2aa1-46c5-af0e-52308bd43c06%40googlegroups.com.

[William Simard]

Hello, 

We are using version 17.2.1 released on 2019‑05‑21 and we are still experimenting this issue. Even if we set MobileAds.setAppMuted(true), some ads still play with sound. We have been able to reproduce it when an interactive mini game in particular was displayed.

Thank you

[Mobile Ads SDK Forum Advisor Prod]

Hello there,

Can you please share a minified sample app and the creative details for us to take a look and reproduce the issue on our end? Also, please share the complete device logs. You can use "Reply Privately to Author" option to share the details privately.

Regards,
Deepika Uragayala
Mobile Ads SDK Team

 

ref:_00D1U1174p._5001UEHVk0:ref

[Markus Wiederkehr]

All evidence I have at the moment is one very angry 1-star review but is it possible that this issue is back?

My app calls both MobileAds.setAppMuted(true) and MobileAds.setAppVolume(0f) to request silent ads.

Regards,

Markus

[Mobile Ads SDK Forum Advisor Prod]

Hello Markus,

We understand your concern. As we are not able to reproduce the issue on our end with the creatives that we have, it would be really helpful if you could share the creative details or any possible details to reproduce the issue on our end so that we can bring this up with the rest of the team to investigate further. You can use "Reply Privately to Author" option to share the details privately,

Regards,
Deepika Uragayala
Mobile Ads SDK Team

 

ref:_00D1U1174p._5001UKMAsA:ref

[Markus Wiederkehr]

I've had two more negative reviews coming in. Unfortunately so far everyone has ignored my request to send me an email with more details.

I'm pretty sure now that this is a real problem.

Markus

[Mobile Ads SDK Forum Advisor Prod]

Hi Markus,

I am going to reopen the issue which was filed previously. Could you please confirm that this is happening only on Android platform? Can you please share the Interstitial Ad unit Ids which are serving Video ads on your app? Also,  confirm us the current SDK version that you are using. You can use "Reply Privately to Author" option to share the details privately.

[Mobile Ads SDK Forum Advisor Prod]

Hi Markus,

Thanks for sharing the app link and the ad unit Id. I have downloaded the ad to test and reproduce the issue and have seen couple of ads and haven't seen any volume issues with the ads that was loaded with the app settings that you have provided in your app. Also, I tested your Ad unit Id with our samples and was not able to reproduce the issue as well. That said, this seems to be like an issue with the bad creatives that the users might have faced in some scenarios. As an option, you may use the Ad Review Center to review and block an ad or it is best to raise this to the Admob Help forum.

If you are able to provide us a creative with which we could reproduce the issue or any other details to try on our end, we would take it up with the rest of the team to investigate further.

[Wing Chan]

Hi Mobile Ads SDK Team,

I'm asking experiencing the same issue on ads with sound even I put mute or setvolume and I think this is only happening to a particular ads, maybe the ads developer put some trick when they create the ads, thanks.

Regards,

Wing 

[Mobile Ads SDK Forum Advisor Prod]

Hi Wing,

I work along with Deepika. Thank you for additional context. This seems to be an ad creative issue, as you've mentioned that it only happens on a number of particular ads. That said, I'm afraid that ad creative issues are out of scope on our team. We would recommend contacting our Product Support team as they are more equipped in handling creative issues. 

In addition, if you could provide a Charles log (see instructions here) capturing the behavior, then I could take it up with the rest of the team for investigation.

Regards,
Teejay Pimentel

[Wing Chan]

Thanks for your prompt reply, but as said this won't always happen so even I capture the Charles log it won't show you the issue, just wonder how can i contact Product Support team in a better way with this particular issue, thanks.

[Mobile Ads SDK Forum Advisor Prod]

Hi Wing,

You may reach out to our Product Support team through this link. The product specialist there would be able to provide a better insight regarding to your concern.

[Markus Wiederkehr]

On Thursday, March 12, 2020 at 4:58:43 AM UTC+1, mobileadssdkforumadvisor wrote:

I work along with Deepika. Thank you for additional context. This seems to be an ad creative issue, as you've mentioned that it only happens on a number of particular ads. That said, I'm afraid that ad creative issues are out of scope on our team. We would recommend contacting our Product Support team as they are more equipped in handling creative issues.

Come on guys, this should not technically be possible! This is not about removing certain ads that have found a certain backdoor from the ad inventory, this is about closing that backdoor! That's engineering vs management, basically.

[Mobile Ads SDK Forum Advisor Prod]

Hello Markus,

We understand your concern. I will talk to to the rest of the team and we will see what are the best options to catch those kind of bad creatives on serving end and we will share this request on behalf of the publishers and will see the possible options. 

Regards,
Deepika Urgayala

Mobile Ads SDK Team
 

ref:_00D1U1174p._5001UXUsG6:ref

[Wing Chan]

Hello Deepika,

Any update on this... this hits me a lots on having this "noisy" ads !!!! 

[Mobile Ads SDK Forum Advisor Prod]

Hi Wing,

I'm afraid that we'll be needing a Charles log (see instruction here) capturing the behavior in order for us to debug the issue further Also, we strongly recommend reaching out to our Product Support Team to get their insight as well since the issue happens on a specific creative.

Regards,
Teejay Pimentel

[Tadeu Araujo]

I was facing the same issue, and in my case, it was caused by MobileAds.getInitializationStatus() I was using to check if I need to call MobileAds.initialize or not. That was making the MobileAds.setAppMuted not work anymore. 

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK support team.

Kindly elaborate the issue here and give full context of your concern so we can guide you accordingly.

This message is in relation to case "ref:!00D1U01174p.!5001U0XUsG6:ref" (ADR-00030809)

Thanks,
 

Mobile Ads SDK Team

Feedback
How was our support today?