Crash - No WebView installed

[itzno...@gmail.com]

SDK Details:

Ads SDK Version: 21.3.0

Mediation Adapter: AppLovin (11.5.5.0)

Other Details:

Crash Velocity: Medium

Android version: 12 (100%)

Crash Locally Reproducible: No

Devices affected: Samsung (Galaxy A03s)

(Note: All info via Crashlytics.)

Stacktrace:

Fatal Exception: android.util.AndroidRuntimeException: android.util.AndroidRuntimeException: android.webkit.WebViewFactory$MissingWebViewPackageException: Failed to load WebView provider: No WebView installed

       at android.webkit.WebViewFactory.getProvider(WebViewFactory.java:363)
       at android.webkit.WebSettings.getDefaultUserAgent(WebSettings.java:1368)
       at com.google.android.gms.ads.internal.util.zzs.zzc(com.google.android.gms:play-services-ads@@21.3.0:9)
       at com.google.android.gms.internal.ads.zzcfy.zzr(com.google.android.gms:play-services-ads@@21.3.0:17)
       at com.google.android.gms.internal.ads.zzcom.zzC(com.google.android.gms:play-services-ads@@21.3.0:9)
       at com.google.android.gms.internal.ads.zzcom.zza(com.google.android.gms:play-services-ads@@21.3.0:1)
       at com.google.android.gms.ads.internal.ClientApi.zzc(com.google.android.gms:play-services-ads@@21.3.0:2)
       at com.google.android.gms.ads.internal.client.zzai.zzb(com.google.android.gms:play-services-ads-lite@@21.3.0:2)
       at com.google.android.gms.ads.internal.client.zzav.zze(com.google.android.gms:play-services-ads-lite@@21.3.0:1)
       at com.google.android.gms.ads.internal.client.zzav.zzd(com.google.android.gms:play-services-ads-lite@@21.3.0:9)
       at com.google.android.gms.ads.internal.client.zzau.zzd(zzau.java:2)
       at com.google.android.gms.internal.ads.zzbdr.zza(zzbdr.java:3)
       at com.google.android.gms.ads.appopen.zzb.run(com.google.android.gms:play-services-ads-lite@@21.3.0:2)
       at com.google.android.gms.ads.appopen.zzb.run$bridge(com.google.android.gms:play-services-ads-lite@@21.3.0:54)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
       at java.lang.Thread.run(Thread.java:920)

[Mobile Ads SDK Forum Advisor]

Hi,

 

Thank you for reaching out to us.

 

Before we share this to the wider team, can check first the following below and provide it to us privately? You can provide the following details via reply privately to author option or directly provide it to the link below.

 

• Provide a complete stack trace for all threads
• Inspect your code and see if any incorrect implementations might cause the error
• Verify if this happens when loading/displaying ads

 

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

 

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002giTd9QAE&entry.80707362=00159383

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

 

Regards,

Princess Pamela Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2giTd9:ref

[Liran Barsisa]

I have this issue too.

Crashlytics link:
https://console.firebase.google.com/project/get-my-phone-number/crashlytics/app/android:com.lb.get_my_phone_number/issues/0e88edd7aabe50166143a9b49457c627?time=last-seven-days&types=crash&sessionEventKey=66CA04770287000116CF22D1C28FAA04_1985184202324688298

version info:
    implementation("com.google.android.gms:play-services-ads:23.3.0")

Any workaround? Is there a fix in the near future?

[Liran Barsisa]

Stack trace:

Fatal Exception: android.util.AndroidRuntimeException: android.util.AndroidRuntimeException: android.webkit.WebViewFactory$MissingWebViewPackageException: Failed to load WebView provider: No WebView installed
       at android.webkit.WebViewFactory.getProvider(WebViewFactory.java:363)

       at android.webkit.WebSettings.getDefaultUserAgent(WebSettings.java:1396)
       at com.google.android.gms.ads.internal.util.zzt.zzac(com.google.android.gms:play-services-ads@@23.3.0:8)
       at com.google.android.gms.ads.internal.util.zzt.zzc(com.google.android.gms:play-services-ads@@23.3.0:5)
       at com.google.android.gms.internal.ads.zzbze.zzu(com.google.android.gms:play-services-ads@@23.3.0:20)
       at com.google.android.gms.internal.ads.zzcgj.zzD(com.google.android.gms:play-services-ads@@23.3.0:14)
       at com.google.android.gms.internal.ads.zzcgj.zzb(com.google.android.gms:play-services-ads@@23.3.0:1)
       at com.google.android.gms.ads.internal.ClientApi.zzo(com.google.android.gms:play-services-ads@@23.3.0:2)
       at com.google.android.gms.ads.internal.client.zzav.zzb(com.google.android.gms:play-services-ads-lite@@23.3.0:2)
       at com.google.android.gms.ads.internal.client.zzax.zze(com.google.android.gms:play-services-ads-lite@@23.3.0:1)
       at com.google.android.gms.ads.internal.client.zzax.zzd(com.google.android.gms:play-services-ads-lite@@23.3.0:9)
       at com.google.android.gms.ads.internal.client.zzaw.zzq(com.google.android.gms:play-services-ads-lite@@23.3.0:2)
       at com.google.android.gms.internal.ads.zzbxa.<init>(com.google.android.gms:play-services-ads-lite@@23.3.0:4)
       at com.google.android.gms.ads.rewardedinterstitial.zzb.run(com.google.android.gms:play-services-ads-lite@@23.3.0:1)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1137)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)