App shows non_personalized_ads even outside US and EEA and UK

[CS]

Hi,

As per documentation: "By default, data processing in AdMob isn't restricted and personalised ads will be shown to users on your app."

But that is not true. Admob Analytics user snapshot shows non_personalized_ads = 1

Can someone please help on why this is happening for non-US-Europe-UK users? And how to fix that?

It's a Flutter AdMob application.

Thank you

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK support team.

Even outside the US, EEA and UK consent regulations might exist. AdMob likely requires consent for some level of data collection (for frequency capping, reporting) even with non-personalized ads. If users haven't provided consent, they might see non-personalized ads by default.

Ensure you've followed the guidelines for UMP implementation to properly collect consent for non-personalized ads.

Please do not hesitate to contact us if you require further assistance.

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzuMQ:ref" (ADR-00227094)

Thanks,
 

Mobile Ads SDK Team

 

[CS]

Hi,

Thanks for replying.

As per AdMob console, consent is required for only EEA UK, US and Brazil because that is all is listed under "Privacy & messaging" in  AdMob console.

Users outside of these regions must serve personalized ads as per documentation.

Which does not happen. e.g for users in India.

This is the problem.

Can you please help?

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

I will check with our team regarding your query and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated. 

[Mobile Ads SDK Forum Advisor]

Hi,

Users can still opt out personalized ads at system level settings on both iOS and Android regardless of region.

Thanks,
Jill
Google Mobile Ads SDK Team

 

ref:!00D1U01174p.!5004Q02rzuMQ:ref