Rewarded Ads does not reward the user on IOS

[Atahan Altıntaş]

We are making a game with Unity c#. I published my first game in android and now it is working perfectly on android. Now i am publishing on appstore for Apple users but there is a problem that the rewarded ads are not giving the rewards. With Unity SDK i followed the steps and there is no IOS guidle line except ATT message. Also there is an other problem that when ads are showing the game does not stop like on Android. For example there is still game music while users wacthes the video. I wrote the code bellow. All of my rewarded ads uses similar script with different reward methods.(I deleted the unit IDs thinking it is more appropriate this way and they dont have any problem)

 private string _adUnitId;

        private RewardedAd rewardedAd;

    // Start is called before the first frame update

    void Start()

    {  

        #if UNITY_IOS

      _adUnitId = "..................................";

    #endif

     #if UNITY_ANDROID

      _adUnitId  = "............................";

    #endif

        MobileAds.Initialize((InitializationStatus initStatus) =>

        {

            // This callback is called once the MobileAds SDK is initialized.

        });

        LoadRewardedAd();

    }

    // Update is called once per frame

   

     public void LoadRewardedAd()

  {

      // Clean up the old ad before loading a new one.

      if (rewardedAd != null)

      {

            rewardedAd.Destroy();

            rewardedAd = null;

      }

      Debug.Log("Loading the rewarded ad.");

      // create our request used to load the ad.

      var adRequest = new AdRequest();

      //adRequest.Keywords.Add("unity-admob-sample");

      // send the request to load the ad.

      RewardedAd.Load(_adUnitId, adRequest,

          (RewardedAd ad, LoadAdError error) =>

          {

              // if error is not null, the load request failed.

              if (error != null || ad == null)

              {

                  Debug.LogError("Rewarded ad failed to load an ad " +

                                 "with error : " + error);

                  return;

              }

              Debug.Log("Rewarded ad loaded with response : "

                        + ad.GetResponseInfo());

              rewardedAd = ad;

          });

  }

  public void ShowRewardedAd()

{

    const string rewardMsg =

        "Rewarded ad rewarded the user. Type: {0}, amount: {1}.";

    if (rewardedAd != null && rewardedAd.CanShowAd())

    {

        rewardedAd.Show((Reward reward) =>

        {

            // TODO: Reward the user.

            AB_DictionaryFileManager.Save_to_Profile("Ticket",1);

            Debug.Log(String.Format(rewardMsg, reward.Type, reward.Amount));

        });

    }

}

[Mobile Ads SDK Forum Advisor]

Hello,

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Mobile Ads SDK Team