Native Ads Video no sound in iOS17

[Jetarin Taloet]

let videoOptions = GADVideoOptions()

videoOptions.startMuted = false

i follow setup ads from documentation in iOS18 Native Ads Video has sound but in iOS17 Native Ads Video can playe but no sound.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

Could you kindly provide the below information for further investigation:

• app ID
• ad unit ID
• Mobile Ads SDK version 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGmco:ref" (ADR-00277166)

Thanks,
 

Mobile Ads SDK Team

Feedback
How was our support today?

               

[Mobile Ads SDK Forum Advisor]

Hi,

We have ran Google sample project with test ID and able get Native ads with sound for iOS17. As we requested earlier could you please share the details with us so that we will investigate and provide a solution:

• app ID
• ad unit ID
• Mobile Ads SDK version 

• Sample project which replicates the issue

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, kindly provide requested information to us via reply to author option or using the steps below:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002vGmcoQAC&entry.80707362=00277166

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.