Some ads not showing on device despite onAdLoaded suggesting the ad was filled.

[George McBay]

Having an issue with some ads not showing on Android devices despite the AdView's ad listener suggesting the ad was loaded (onAdLoaded called).   The same ad units display correctly in iOS and on a web test page using JavaScript and the ads are visible on those platforms as expected.  

I was able to reproduce the issue using the AdMob BannerExample app to attempt to reduce the likelihood of this being an app-related problem and see the same behavior, where onAdLoaded is called but there is no visible ad.  When I use the test ad unit id "ca-app-pub-3940256099942544/6300978111" I see the test ad of the same dimensions (medium rect size) as expected in the view.  I'm seeing the same behavior on multiple Android devices with multiple versions of Android, so I don't think it is anything version specific.

Is there someone on the Ads SDK team I can share the ad unit ids and/or application logcats with to try to understand why this is happening?  Thanks!

[mobileadssdk-a...@google.com]

Hi George,

Good work on your observation when experimenting with the BannerExample app which I agree on. It's odd that the Ad didn't show up on your end using the sample app even if onAdLoaded is called which is an indication that an Ad is successfully loaded.

You may indeed share with us the following information privately using Reply privately to author option so that we can further check on our end.

• Ad Unit Id/s in question
• Complete device logs (including Ad events logs)
• If possible, Charles logs (here are setup instructions to enable SSL Proxying) captured when trying to load Ads until onAdLoaded was called. These logs will really give us a deeper look on the Ad Request sent and the response data returned and possibly help us narrow down the root cause of the issue.

Regards,

Ivan Bautista

Mobile Ads SDK Team