Admob Mediation NoFill Error

[Madan Gosain]

I am using Admob SDK (Mediation) with Chartboost SDK + Adapter for my unity3d application.
In my admob console ui setting, I've manually setup Chartboost ecpm as $100+  to force Chartboost Ads for testing.


Interstitial:
I am able to load Chartboost interstitial majority (80%) of the time. Ideally I expect it to be 100% of time given the eCPM

Rewarded Video:
I get Error code 3 : NO_FILL: No ad is returned from the server like 95% of the time. But if I directly call Chartboost.show rewarded video from chartboost sdk directly - it does loads and show the rewarded video always 100% of the time. Somehow Admob is not getting any fill from Chartboost.


Behavior is same on both Androd and ios platform.

Ios app unit ids

Android app unit ids:



Can you please help me with this?

Thanks

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi Madan,

Thanks for providing me your Ad Unit IDs.

Upon testing them using our sample apps, I can replicate your issue as mostly I receive No Fill errors.

This may be an Ad Inventory issue as there may be little to no ads available using that Third Party Ad Network. I would like to suggest the following to help remedy this issue:

• You can try mediating with other Ad Networks to increase fill rate.
• Lowering the eCPM value.
• Contact our Support Team using this form if you still encounter this issue after a while.

Additionally, if you want to test Chartboost Rewarded Video Mediation, I would suggest you utilize their Test Mode functionality.

Regards,

Joshua Lagonera

Mobile Ads SDK Team

[Madan Gosain]

1) My live application does includes Chartboost Ads and I do see almost 100% fill rate in US/Europe. I am integrating Admob mediation now with Chartboost for next update. I do not plan to integrate other ad networks now.
2) Since I do get Chartboost rewarded video like once a day from Admob. I believe integration is working fine and no further testing is required.

My concern is If I directly call Chartboost.ShowRewardedVideo(CBLocation.Default) using Chartboost SDK along side with admob sdk - it always 100% of the time loads/show the video. This implies that chartboost does have rewarded videos available for my devices. Somehow Admob is not able to load them correctly.

What do you mean by - "Lowering the eCPM value." ? I've submitted support request using the link and also contacted Chartboost for the same.

Thanks

[Veer Arjun Busani(Mobile Ads SDK Team)]

Hi Madan,

Can you confirm whether you are further mediating through a different network from Chartboost? Like from Chartboost to AdColony network? From AdMob your are mediating to Chartboost but using your Ad Unit ID, it says that ads are loading from AdColony. Even I was receiving no fills and the AdMob form pointed out by my colleague and contacting Chartboost support directly would be the next step to be taken here. We, as in the SDK support team, cannot do anything about if you are receiving no fills, since it is a serving issue. 

Note that if you are indeed having a waterfall mediation setup, like from AdMob to Chartboost to AdColony, I would advice you not to do this.

Thanks,

Arjun Busani
Mobile Ads SDK Team

[Madan]

No, I am not mediating from Chartboost to any other network. I do not have any account with any other network except admob and Chartboost.. As per my knowledge, Chartboost does not do any mediation. If they are, it is without without my consent, knowledge. Chartboost is not a mediation network.

Could it be your code which is making waterfall call to adcolony ? If not, can you confirm that Chartboost is further mediating to adcolony - it will be worth investigating.

Game is On !!!!!!

http://madovergames.com

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[Veer Arjun Busani(Mobile Ads SDK Team)]

Hi Madan,

If you do not have any further waterfall setup in your Chartboost dashboard, then I do not want to venture into that. In any case, this is still a serving issue and do contact both our AdMob Product Support team and Chartboost support to get this resolved. 

Thanks,

Arjun Busani
Mobile Ads SDK Team

On Wednesday, November 2, 2016 at 12:38:04 PM UTC-4, Madan Gosain wrote:

No, I am not mediating from Chartboost to any other network. I do not have any account with any other network except admob and Chartboost.. As per my knowledge, Chartboost does not do any mediation. If they are, it is without without my consent, knowledge. Chartboost is not a mediation network.

Could it be your code which is making waterfall call to adcolony ? If not, can you confirm that Chartboost is further mediating to adcolony - it will be worth investigating.

Game is On !!!!!!

http://madovergames.com

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