performClick() on NativeCustomFormatAd not opening Click-though URL

[Vincent Esselin]

Hi,

We've recently updated our version of the Mobile Ads SDK to version 20.2.0 and replaced NativeCustomTemplateAd by NativeCustomFormatAd.

The issue is that calling the method performClick() on an ad object does not open the Click-through URL provided with the ad as it did before.
I can track using the NativeCustomFormatAd.OnCustomClickListener that the click is correctly received by the SDK.

The only logs I have from the SDK are those : 

Received log message: <Google:HTML> Missing click coordinates.

Received non-success response code 302 from pinging URL:

Is there something not working with the performClick() method of NativeCustomFormatAd ?

Thanks for your help.

[Mobile Ads SDK Forum Advisor]

Hi Vincent,

Thank you for reaching out to us.

With regard to your question(Is there something not working with the performClick() method of NativeCustomFormatAd ?), I can't provide context as of the moment as we needed to check it also in your app. With that, could you please provide the following details via Reply privately to author option or send it directly to mobileads...@gmail.com? Kindly inform us on this thread if you sent it directly to the email provided.

• Sample app(if any) that returns the log (Received non-success response code 302 from pinging URL:)
• Steps done that returns the logs provided
• Full stack trace
• Charles Log

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

 

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[Vincent Esselin]

Hi,

Thanks for reaching back to me.

I wanted to send you a message with a sample app to demonstrate the problem, but it seems that I don't have the rights to use the "Reply to author" button. Could you unlock this feature for me ?

Thanks

[Mobile Ads SDK Forum Advisor]

Hi Vincent,

Thank you for reaching back out to us. I see that you are having issues with sending us the sample. If you would like you can also send it to us at mobileads...@gmail.com.

Regards,

William Pescherine Mobile Ads SDK Team

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