Firebase iOS banner ads not displaying

[Nick Brinsmade]

Hi everyone,

I'm trying to implement some simple banner ads in my iOS app. I'm getting requests because I can see that in the AdMob analytics section for the app but none of the 50 or so thus far has yielded in a single impression. When I run the app on my device from Xcode (with my own appUnitID), I get back the error: 

Ad View Failed To Receive Ad For ID and the error was Error Domain=com.google.admob Code=1 "Request Error: No ad to show." UserInfo={NSLocalizedDescription=Request Error: No ad to show., gad_response_info=  ** Response Info **

    Response ID: (null)

    Network: (null)

If I replace the appUnitID with the test one given in the documentation, I see an ad that says 'Test' on it that redirects me to some Google AdMob page. The output given in the logs is:

WF: _userSettingsForUser mobile: {

    filterBlacklist =     (

    );

    filterWhitelist =     (

    );

    restrictWeb = 1;

    useContentFilter = 0;

    useContentFilterOverrides = 0;

    whitelistEnabled = 0;

}

Again though, if I replace that test appUnitID with one of my own (even after publishing to the AppStore), no ad appears and I can't diagnose the error because it's been download to my phone from the App Store, not Xcode. Any suggestions?

Thank you. ----Nick

[Mobile Ads SDK Forum Advisor Prod]

Hi Nick,

We may be able to help you get production ads and we will need the following to rule out some issues:

• app Id
• ad unit Id's affected
• link to app in appstore

You may send this information privately, or you may send to our testing alias mobileads...@gmail.com with a post on this thread once you have done so.

Regards,

Aryeh Baker Mobile Ads SDK Team

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[Nick Brinsmade]

Hi, I sent the information you asked for to the testing alias. Please let me know if there is anything else I can provide you with.

[Nick Brinsmade]

Any updates?

[Mobile Ads SDK Forum Advisor Prod]

Hi Nick,

Thank you for reaching out and giving us your information.

I work with Aryeh and will be assisting you today. We received your information, upon checking I was able to show ads using your ad unit ID. With that, if your app is not yet link to AdMob, you may check how to link your app to an app store for possible reason why ads are not appearing and there are common reason for ads not showing that you may check.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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[Nick Brinsmade]

Hi, 

Thank you for all of your help so far! I went on AdMob and went into the 'App Settings' and linked it to the App Store (it was linked to my Firebase account and I thought that by extension would link it to the Firebase project and the App Store link defined in it). If that was the issue, how long before ads start appearing in my app? Also, are ad requests always filled?

Best,

Nick

[Nick Brinsmade]

Also, in my GoogleService-Info.plist, is it supposed to look like this? Because the IS_ADS_ENABLED has a value of 0...

[Mobile Ads SDK Forum Advisor Prod]

Hi Nick,

Thank you for the additional information. I was able to look more into this for you. And from what we can tell, you should now be able to link your app to your AdMob account which is needed for the ads to getting served. You can find it either by using the URL that goes to your app. Or Enter the name of your app. once the app is linked to Admob you should be able to gets right away then.

Also after that it done, I would suggest looking at the second part and see if that changes it.

Regards,

William Pescherine Mobile Ads SDK Team

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[Nick Brinsmade]

Hi,

I've tried everything you have all suggested so far. I even went into my Firebase project settings and made sure all the required information was filled in. Is there any chance that we could set up a Zoom call to figure out how to fix this?

Side Note: No change in the GoogleService-Info.plist file after I redownloaded it from the Firebase console.

Best,

Nick

[Mobile Ads SDK Forum Advisor Prod]

Hi Nick,

Thank you for the update. Just so I can try to help you better, need clarification on a few items.
Are you able to link your app to your Account? Without this you will not be able to get ads.

• You built this on Xcode correct?
• Have you received any messages about possible account blocking from anyone?
• Have you been able to go into your admob account and link to the app.

Everything we are seeing on our end, indicates that you should be able to link your account. As well as get ads served to you once linked. If linked then we would suggest reaching out to the Product Support Team . As this would indicate an issue with ad serving.

[Nick Brinsmade]

Hi, 

It is built on Xcode. I haven't received any messages about account blocking. I was able to link the app in the App Store to my AdMob account. I just tried to play around with some firebase settings and I had Google AdMob and Google Analytics enabled but I also integrated Google Ads. There still wasn't any change. I'm attaching picture of what my AdMob looks like. I can also send pictures of the Firebase set up and code implementation (although I'm pretty sure the code implementation is correct because it's straight from the documentation).

Thanks again!

Nick

[Mobile Ads SDK Forum Advisor Prod]

Hi Nick,

Thank you for bringing this to us.

I work with William and will be assisting you today. As you mentioned that all of my colleague clarification is done in your end, it seems that this is more an Ad-serving related concern. With that, if you are not yet tried to reach out to the product support team as my colleague suggested, you may want to reach out to them for further assistance on this, as they should be able to provide better insights on such. Kindly note that we are here to help only for technical concern for Mobile Ads SDK.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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