Appeal to enable ads - Over a month now and no response

[Samie]

Ads serving to our app was disabled because GOOGLE/Admob thought our application was not in compliance with program policies (Our app was disabled from playstore). We have resolved the issue with playstore, updated the app and its now live on playstore. We appealed the disabling and have done the needful, but its over a month now and no reply from the admob team and ads are still not serving. Please what do I do? I'm confused right now

[Deepika Uragayala- MobileAds SDK team]

Hi Samie, 

Our forum deals with only Mobile Ads SDK technical implementation related queries. I would suggest that you wait until our Product Support Team responds to your issue. 

Regards,

Deepika Uragayala

Mobile Ads SDK Team

[muhammad zubair]

Hi ,

I am also Facing issue with admob, Google admob does not showing ads on my apps, please help me . to show ads on my apps. 

[Deepika Uragayala- MobileAds SDK team]

Hi Zubair,

Can you describe your issue clearly to proceed with further investigation? Also, can you share your Ad Unit ID with us to test it on our end?

Regards,

Deepika Uragayala

Mobile Ads SDK Team

[muhammad zubair]

Hi Deepika , 

I can add ads ID in my test phone , in Test phone they are working fine , and firebase are also working fine but when i upload my app on play store they ads are not working , in Admob  are also not show any impressions. but in Firebase they are show impressions. 

MY Ads Unit ::

 Ad unit ID: ca-app-pub-9297065710966182/4370676150

Ad unit ID: ca-app-pub-9297065710966182/7324142551

Please resolve this problem. 

Regards 

Zubair 

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[Deepika Uragayala- MobileAds SDK team]

Hi Zubair,

Can you also send us your application link? I was able to load both Banner And Interstitial ads with your Ad Unit IDs. It sounds like there might be an issue with your Package Name and I would need your app to confirm this.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

[muhammad zubair]

Hi Deepika ,

What type of issue with my Package name ? how i can resolve it ? I want to resolve it as soon as possible ? 

Regards 

Zubair

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[Deepika Uragayala- MobileAds SDK team]

Hi Zubair,

There might be an issue linked with your App ID. If you are unable to load ads with your Package Name/App ID, then it's a serving issue and you have to contact our AdMob Product Support team for further assistance. 

Regards,

Deepika Uragayala

Mobile Ads SDK Team

On Wednesday, May 24, 2017 at 5:02:23 AM UTC-4, muhammad zubair wrote:

Hi Deepika ,

What type of issue with my Package name ? how i can resolve it ? I want to resolve it as soon as possible ? 

Regards 

Zubair

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[muhammad zubair]

where is the link of contact , there is only help answers 

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[Ivan Bautista (Mobile Ads SDK Team)]

Hi Zubair,

I'm a teammate of Deepika and I'm here to assist you with your concern.

As mentioned earlier, for ad serving issues, you may reach the Product Support team via the Contact Us options found in the Help Center link provided earlier or directly via this form.

In addition, you may also try the Can't See Ads Troubleshooter as an alternative.

Regards,

Ivan Bautista

Mobile Ads SDK Team