Funding Choice Message Keeps Showing Uup

[Pecana]

Good evening, I have been using Google funding choice to get the GDPR consent on my app, but since today afternoon the conset form is shown at every app start, it doesn't matter if you accept, deny, accept all or close it, it will keeping asking for consent at every start. 

Checking in debug the getConsentStatus() always return :  ConsentInformation.ConsentStatus.REQUIRED

I had to deactivate the form on the AdMob console because users are getting crazy. 

How can this be fixed ?

Thank you

[Mobile Ads SDK Forum Advisor]

Hi Pecana,

Thank you for reaching out to us.

For us to better look into this, may we request a sample app project and steps to replicate privately so we can check your implementation as well? You may follow the guide below to provide it privately.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002b794LQAQ&entry.80707362=00110674
2. Fill out all fields, and attach your file(s).
3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Regards,

Princess Pamela Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hi Pecana,

I'm glad to know that everything is working fine now. If you have any other concerns related to the implementation of Google Mobile Ads SDK, kindly provide us the details. We'll be happy to assist you.

[Pecana]

Good morning,

after changing the "partner list" under GDPR settings the funding choice form keep showing up at every starts! How is that possibile ?

I am unable to make any modify without facing this issue, so I need to deactivate the form again and try again tomorrow...

On the logs I can see :

D/UserMessagingPlatform: Action[write]: {"IABTCF_CmpSdkID":300,"IABTCF_gdprApplies":1}

D/UserMessagingPlatform: Writing to storage: [IABTCF_gdprApplies] 1

D/GDPR: onConsentInfoUpdateSuccess: success

D/GDPR: loadConsentForm: ...

onConsentFormLoadSuccess: Status : 2 (REQUIRED)

D/UserMessagingPlatform: Receive consent action: consent://consent/?action=write&args=%7B%22IABTCF..........

D/UserMessagingPlatform: Action[write]: {"IABTCF_CmpSdkID":300,"IABTCF_CmpSdkVersion":1,"IABTCF_PolicyVersion":2,"IABTCF_gdprApplies":1,"........

D/UserMessagingPlatform: Writing to storage: [IABTCF_gdprApplies] 1

D/GDPR: loadConsentForm: ...

D/GDPR: onConsentFormLoadSuccess: Status : 3 (OBTAINED)

D/UserMessagingPlatform: Action[write]: {"IABTCF_CmpSdkID":300,"IABTCF_gdprApplies":1}

D/UserMessagingPlatform: Writing to storage: [IABTCF_gdprApplies] 1

So at EVERY app starts it seems the consent must be requested, I provide it and everything seems to be fine , but then when closing and opening the app it will be requested again...

How can avoid this every time I need to change something in the settings ?

I agree that if I change something I need to request user consent again, but I cannot request the consent at every app start...

Thank you

[Mobile Ads SDK Forum Advisor]

Hi Pecana,

Upon checking our documentation, it is recommended that you request an update of the consent information at every app launch. This will determine whether or not your user needs to provide consent.

[Pecana]

Hello, do you think it is normal to ask it at every app start ? This is frustrating!

[Mobile Ads SDK Forum Advisor]

Hi Pecana,

Let me share this to the rest of the team to provide a proper guidance on this. Rest assured that one of our team will reach out to you.

[Pecana]

Hello Pamela,

just for your information i tied the same thing as before and now it works.

Step to reprocduce the issue :

- login to Admob, privacy and message

- Select settings

- Select costum partners

- Change somehting on it, by adding for example one provider

- Check the option to "request consent again" and save

The pop up will appear at every app start for many hours.

What I did last time and also yesterday was to disable the message, wait 24 hours and then reactivate it again, in this way it will be asked only once!

[Mobile Ads SDK Forum Advisor]

Hello Pecana,

Thanks for reaching out.

It is recommended that you request an update of the consent information at every app launch, where when the form will be shown depends on your code implementation. You can find more information in our developer documentation: https://developers.google.com/admob/ump/android/quick-start.


Regards,
Joshua

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