GADMobileAds.sharedInstance().start() return state = Not Ready;Could not retrieve application configuration data

[49hack]

Hello.

The following issues occur with my iOS app:

GADMobileAds.sharedInstance().start(completionHandler: {ret in

    for d in ret.adapterStatusesByClassName

    {

    // this print is "(key: "GADMobileAds", value: <GADAdapterStatus: 0x600000e94360; state = Not Ready;Could not retrieve application configuration data.>)"

        print("\(d)")

    }

})

When I tried my AppID with the sample app in this repository, the same error occurred.

https://github.com/googleads/googleads-mobile-ios-examples

Please tell me the solution to this problem.

Regards,

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

Thank you for reporting this to us. For me to check this on my end, could you share your App ID  with me using Reply privately to author option?

Regards,
Mark Albios
Mobile Ads SDK Team

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[49hack]

Hello.

I just sent my AppID in a private reply.
Please confirm.

Regards,

2019年8月6日火曜日 11時16分13秒 UTC+9 mobileadssdkforumadvisor:

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

Thank you for sharing your App Id in private. I tried using your App Id on our sample app and I was able to proceed with the Ad request and successfully load an ad. You may refer to this getting started guide for your reference. Also, since you've mentioned that you're able to recreate the issue using our sample app, could you also share it with me privately for me to take a further look on the issue?

Regards,
Mark Albios
Mobile Ads SDK Team

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[49hack]

Thank you for your reply.

I could not send the sample application right now since I'm out.

Changes are listed as below.

1. Changed the GADApplicationIdentifier to my AppId (googleads-mobile-ios-examples/Swift/admob/RewardedVideoExample/RewardedVideoExample/Info.plist)

2. Ran pod install

3. Added a log on GADMobileAds.sharedInstance().start completionHandler (AppDelegate.swift)

On another note, I have some issue on testing the advertisement.

I got it to show but I get an error when testing the advertisement by using testing advertisement id (ca-app-pub-3940256099942544/1712485313).

This is how I got an error.

1. Added Maio on Admob Mediation (as written in https://developers.google.com/admob/ios/mediation/maio)

2. Added a log to check if MaioAdaptor is successfully initialize

3. MaioAdaptor wasn't added an got an error "Could not retrieve application configuration data"

Is there any way to solve these two issues?

1. Check MaioAdaptor is added correctly

2. Check advertisement is successfully shown by using my testing advertisement Id

2019年8月6日火曜日 12時18分07秒 UTC+9 mobileadssdkforumadvisor:

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

Thank you for getting back to me. See my responses on your questions below:

Is there any way to solve these two issues?

1. Check MaioAdaptor is added correctly - As per the documentation, when importing the maio SDK and its adapter using CocoaPods, no additional coding is required as its already integrated on your project.
2. Check advertisement is successfully shown by using my testing advertisement Id - When using our Test Ad Unit Ids, you should be able to load test ads on your app.

I've integrated Maio mediation on our sample app using the steps on this documentation and I was able to load an ad without any error. It's odd that you encountered an error on your end. It would be very helpful if you could provide me the test project (with your Ad Unit Id) where you encounter the error for me to further investigate on my end.

As an aside, could you confirm if you've properly configured your billing account as this also affects the serving of ads?

Regards,
Mark Albios
Mobile Ads SDK

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[49hack]

Thank you for the quick reply.

I'll send you my sample project when I get back home.

Could you send me the log of your sample app with using my AppId and adding the code below?

I'm just curious that this log is an error of my project or just a notice which I dont have to care.

I thought the "adapterStatusesByClassName" contains both MaioAdapter and GADMobileAds with state "Ready" but my sample app only returns GADMobileAds and status says "Not Ready".

Is this a correct log?

===========================

GADMobileAds.sharedInstance().start(completionHandler: {ret in

    for d in ret.adapterStatusesByClassName

    {

        // this print is "(key: "GADMobileAds", value: <GADAdapterStatus: 0x600000e94360; state = Not Ready;Could not retrieve application configuration data.>)"

        print("\(d)")

    }

})

===========================

Is there any way or url to know if my billing account is properly configured or not?

2019年8月6日火曜日 16時43分53秒 UTC+9 mobileadssdkforumadvisor:

[49hack]

Just sent my sample project with a private reply right now.

Please confirm.

2019年8月6日火曜日 16時43分53秒 UTC+9 mobileadssdkforumadvisor:

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

Thank you for sharing your sample project with me in private. I've tried running the test project; however, I wasn't able to load an ad due to an error. The error could be due to any of the following reasons: AdMob account approval, Incomplete Account setup, Billing and Payment, etc. Please see your AdMob account if any of the reasons is applicable to you.

In addition, I can see from your project file that the log's state (see below) is Ready on my end.
(key: "GADMobileAds", value: <GADAdapterStatus: 0x283d60000; state = Ready>)

Also, in addition to my answer to your previous inquiry on how to check mediation adapters properly, you may want to use the Mediation Test Suite to see if you've correctly configured your application and ad units to be able to display ads from third-party networks via AdMob mediation.

Please let me know if you any questions related to the Mobile Ads SDK. I'll be happy to assist you.

Regards,
Mark Albios
Mobile Ads SDK Team

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[49hack]

It seems my account hasn't setup the billing and payment info yet so, this might solve all the problem.
Thank you very much for all your support and help.

[Pat Whitehead]

I'm also experiencing the same problem, but as far as I know the account I'm using is set up properly (I'm using it in production in other apps). I will send my app id privately.

[Sunho KIM]

Suddenly, I have experienced same error since yesterday.

Only in IOS app.

"GADMobileAds": <GADAdapterStatus: 0x600003cfce80; state = Not Ready;Could not retrieve application configuration data.>

[Mobile Ads SDK Forum Advisor Prod]

Hi All,

Thank you for reporting this to us. I will raise this to our Engineering Team and update this thread once I receive any updates from them.

@Pat, thank you for sharing your App Id in private.

Regards,
Mark Albios
Mobile Ads SDK Team

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[Sunho KIM]

All ads in my app is not showing now because I wrapped all ad loading methods with AdMob initializing method. ( GADMobileAds.sharedInstance().start() )

So I think it can be a big problem for publisher using initializing method.

[Mobile Ads SDK Forum Advisor Prod]

Hi,

We have observed this in a provided App ID and our team is investigating. If you also are seeing this issue please reply privately to author with your AdMob App ID to assist with our investigations.

Regards

Sam

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[Brandon Rood]

Hi,

I am experiencing the same issue.

1) The app ID is definitely correct, so is the unit ID

2) I am consistently getting this status with other app IDs

3) I filled in my profile, including the tax info, but I didn't add a payment method (the option was grayed out)

4) The testing ads are showing up just fine, but not my own unit ID.

I am confused - the configuration seems correct, what am I missing? Should I send you my app ID and unit ID privately?

What can be wrong?

Thanks in advance!

[Mobile Ads SDK Forum Advisor Prod]

Hi Brandon,

Yes please do send through your app ID in a private reply.
 

[Brandon Rood]

HOLY, it woks!!

Unsure if you did anything but Thank you!

[Li Lei]

Hi 

I'm facing the same issue.

Can you find out what's going on?

Regards,

[Daiki Shimizu]

Hi.

I'm facing the same issue.

 

2019年8月17日土曜日 8時52分05秒 UTC+9 mobileadssdkforumadvisor:

[Silly Galah]

I've responded in private as I'm also having this issue.

Has anyone else resolved the problem?

[Silly Galah]

Interestingly, after setting up another ad provider and using Mediation, I no longer seem to have this problem.

[Mobile Ads SDK Forum Advisor Prod]

Hi,

Sorry for delayed response.

Based on the feedback I've seen, this appears to be a temporary issue for most people.

Please update if this is an ongoing issue.
 

[Pat Whitehead]

This is still occurring for me.

[Pat Whitehead]

When I use the sample app id (ca-app-pub-3940256099942544~1458002511) it works fine. But when I use my app id, I get the error message.

On Wednesday, September 4, 2019 at 5:43:56 PM UTC-4, mobileadssdkforumadvisor wrote:

[Pat Whitehead]

Any update on this? It's been over a month and I'd really like to get this resolved please.

[Sean Young]

Same issue is occurring for our app. I was directed to this thread by Firebase support. Looking for any guidance on resolving this. The app is definitely configured properly to serve ads.

On Wednesday, September 4, 2019 at 5:43:56 PM UTC-4, mobileadssdkforumadvisor wrote:

[Mobile Ads SDK Forum Advisor Prod]

Hi everyone,

After investigation we have determined that this is an error logging issue on our side and not anything explicitly wrong in terms of your configuration.

It's caused when you have no mediation configurations for your ad units.  You can safely ignore this error. We have a fix pending in the next week or so.

Cheers

[Pat Whitehead]

Great, thanks for the update!

[Savita Pachisia]

Hi, 

I still get the same error even though the ads load fine. Im using the latest version of the SDK. Is this not yet fixed? 

  GADMobileAds.sharedInstance().start { (status) in

            print(status.adapterStatusesByClassName)

        }

["GADMobileAds": <GADAdapterStatus: 0x7b0c001f1dc0; state = Not Ready;Could not retrieve application configuration data.>]

Regards,

Savita

[Mobile Ads SDK Forum Advisor]

Hi Savita,

Sorry for the delay, I'm taking over this case from Sam. The previous bug, which was fixed, was due to a case where an app ID did not having any mediation configurations associated with it.

I tried using a test app ID without any mediation configuration and I'm seeing a successful init, so I can't reproduce that old bug with the latest SDK.

Could you share privately your app ID and/or a reproducing test app so I can take a further look?

Thanks,
Eric, Mobile Ads SDK Team

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