"You already have an existing AdMob account" PROBLEM

[Antonio V]

I just cread an AdMob account, and I received an email saying that I already have an admob account, and I need to cancel it. The account they are mentioning is my sister account, as she has her own YouTube channel, but it has nothing to do with me !! 

I can't close or disable my sister's account because she is active on YouTube, but her account has her own name and documentation! We're different people just living in the same address.

What can I do to fix it? Why are they asking me for my sister account? Maybe because she uses the same ip or address?

[Mobile Ads SDK Forum Advisor]

Hi Antonio,

Thank you for reaching out to us.

With regard to your concern, the appropriate team to assist you further into account concern is the product support team (via this link: https://support.google.com/admob/thread/new?hl=en) as they are more equipped on providing more information with regards to account. You may also check this account issue FAQ (https://support.google.com/admob/answer/9686306?hl=en&sjid=13105027255672690033-AP) for more information.

Regards,

Mobile Ads SDK Team

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[Antonio V]

I can't fix it, is there any way to upscale this case? Can I ask for a support email? I can't do nothing to solve this problem ? :( They verified my play console account, but not my Admob account :(

[Mobile Ads SDK Forum Advisor]

Hello Antonio,

Please be informed that this support channel can only best assist you with regards to direct Mobile Ads SDK implementation and technical issues. Having said that, know that we do understand the inconvenience this has brought to you. However, we recommend to reach out instead to our Product Support team (https://support.google.com/admob/thread/new?hl=en) as they are better equipped in handling these kind of concerns.