Ads serving limitation!

[Erdinç Karaman]

Hi,

I have a problem with ads serving limitation. Everything is ok in my account. There are traffic from many countries but limitation not finish. i also can't contact f.... admob support. Community also says same things. I don't understand why finding support is so hard! Someone can say my problem if there is problem in my account. We deserve at least this much support.

Thx

[Mobile Ads SDK Forum Advisor]

Hi Erdinç,

Thank you for reaching out to us.

If you encountered Ads serving limited, you can reached out to AdMob Help Center for further assistance on such ad-serving concerns. You can also check this ad serving limit article to know more about it.

If you are unable to reach out to the product support team, please try the below email option:
- Navigate to https://support.google.com/admob/gethelp?issue_description=contact+us
- In the first prompt click `Other` and `Next step`
- In the second prompt click `Next step`
- The email option should be available

Regards, 

Princess Pamela Mobile Ads SDK Team

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[Erdinç Karaman]

Hi again,

There is no an email option! The Community always says same things but their advices don't solve our problems!

28 Nisan 2022 Perşembe tarihinde saat 11:15:41 UTC+3 itibarıyla mobileadssdk şunları yazdı:

[A Hodgson]

Hi,

I too have the same problem - there isn't a way to contact product support. 

Surely all you need to do is to pass this onto your colleagues in Product Support for them to progress?

Google practically invented email - don't tell me you can't contact this other mythical team on our behalf because that cannot be true.

You are Google. Someone can easily contact them from your team if you want to.

Please someone at Google just sort this out.

I don't understand why this is so difficult for you to progress.

Frustrated regards

Andrew

[Mobile Ads SDK Forum Advisor]

Hi All,

Since this is also related to the issue on this thread, I would like to inform you that I've already raise it to the rest of the team. Kindly check for any updates on that thread for better tracking of this.

[Erdinç Karaman]

Hi,

mobileadssdk team, thank you for your support. but i am not happy! I've been dealing with this issue for a week. but i didn't get any support. There is worldwide traffic. Again, no activity from admob support. It's a disgrace to the time we spend. There can be no such shocking support. Someone needs to put their place to this disrespectful support unit. We should not respect those who do not respect us! I realized that trusting Google was a mistake.

29 Nisan 2022 Cuma tarihinde saat 10:08:29 UTC+3 itibarıyla mobileadssdk şunları yazdı:

[Mobile Ads SDK Forum Advisor]

Hello,

I understand the inconvenience that this cause to you. Let me flag this to the wider team. I'll update this thread the soonest they provide their feedback.

Regards,

Teejay Wennie Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hello Erdinç,

Thanks for reaching out and we appreciate your feedback.

Can you please provide us your Publisher ID or App ID via the "Reply to author" button so we can take a look at your account on your end?


Regards,
Joshua

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[Erdinç Karaman]

Always a lie! when this fucking stupid admob support help us? i am bored your lies! this problem is clearly with admob! you have to understand and someone has to help us about this fucking policy lies! we lost money do you understand? Now our patience is running out. Shall we throw a bomb at your house or burn your office? what do you want from us! we just ask for support but we don't get it in return and you are making us hate!

6 Mayıs 2022 Cuma tarihinde saat 08:03:05 UTC+3 itibarıyla mobileadssdk şunları yazdı:

[Mobile Ads SDK Forum Advisor]

Hello Erdinç,

Sorry for the experience that you've had.

For the ad serving status, you can visit this page for details. We would recommend you to look into how you can prevent invalid activity (also look at this page).

Using Authorized Sellers for Apps (app-ads.txt) [Android | iOS] is also recommended. When testing, please ensure you have enabled test ads [Android | iOS].

Please also note that limited ad serving applies to AdMob Network only and doesn’t affect third-party mediation, house ads, and direct sold campaigns.