Zero admob impression from China despite more than 1000 app installs in China

[Andriod TT]

Hi Team,

Over last few months I have got more than 1000 app installs from China for my phonegap build based ios apps, but I have not received even a single admob impression from china.

iTunes install report shows many installs, but I do not get any ad impression or Google Analytics & Firebase Analytics from China, this makes me to ask below question.

1) Is all Google service including admob is banned in China?

2) Does adding a other mediation network resolve this issue?


Info about App:
- I have added Banner Ads & Interstitial ads via a phone gap plugin, I get good impression from rest of world expect China & Japan.

Waiting for any information from experts.

Regards,
Venkat

[Ivan Bautista (Mobile Ads SDK Team)]

Hello Venkat,

Below are my answers to your questions:

1. For AdMob, as per documentation, China is not one of the restricted countries/territories so it should work as expected. As for the other Google services, it would be best to contact their respective teams directly regarding their services. 
2. Mediating to more Ad networks doesn't guarantee that your impression rate will increase but it could possibly help because it will increase the number of sources you can serve Ads from.

Also, do note that phonegap is not officially supported by AdMob so we can't assure you that all features will work as expected if you integrate the Mobile Ads SDK via phonegap.

However, being that this is more of a concern with your ad impressions statistics rather than the implementation of the Mobile Ads SDK, it would be best to double check with the AdMob Product Support team regarding your impressions performance.

Regards,

Ivan Bautista

Mobile Ads SDK Team

[Andriod TT]

Hi Ivan Bautista,

Thanks for your reply and information. I will contact Admob Product Support team regarding this and will update you if I get any reply.

Regards,
Venkat

[Andriod TT]

Hi Ivan Bautista,

I used AdMob Product Support team  but was told that " query has been routed to a wrong department"

Below is the reply from admob product support team.

***********

Hello

We hope you are doing well!

This is to inform you that your query has been routed to a wrong department, we request you to click on the link below and choose correct path.

AdMob Help

Best,

AdMob Support Team

***************

Regrds,

Venkat

On Monday, March 20, 2017 at 9:11:30 AM UTC+5:30, Ivan Bautista (Mobile Ads SDK Team) wrote:

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Venkat,

The form that I referred you to earlier is specifically for issues and concerns with your impressions performance and statistics so make sure that the question/issue that you raised to them should be focused on your Ad impression performance concerns.

General questions and any account-related concerns should be raised via this form.

[Happy Kids]

Hi there,

I have similar issue with few of my iOS apps:

I had around 150,000 downloads from China in the past month for 3 apps, but there are around 20 impressions (none from China).

Is it possible that my apps in China are not sending ads request?
I read in forums that many developers experienced the same problem, but couldn't find any solution.

Will it help if I will add any network mediation? if yes, which network is recommended?

Thanks

[Ivan Bautista (Mobile Ads SDK Team)]

Hi,

Since this thread is almost a month old, I'd suggest that you open a new thread for your questions and from there we could continue with the investigation.

[camcon...@gmail.com]

DId you ever figure out what was wrong? I'm having the same issue.

Cam

[Ivan Bautista (Mobile Ads SDK Team)]

Hi Cam,

As mentioned previously in this thread, China is not one of the restricted countries so Ad Requests should have worked as expected.

However, being that this thread is months old, I suggest that you create a new thread with the specific details of your concern such as affected Ad Unit Id/s, and from there, we could continue with the investigation.

[Narender Kumar]

Same here with me. If you found any solution please share it or mail me if possible.

thank you

[Pablo Prieto]

Same issue here. Many more installs from China for my iOS apps and almost no impressions.

And with all due respect Ivan Bautista: Why should we should start a new thread if we all are having the very same issue that hasn´t been clarified? 

Best,

Pablo

[Pablo Prieto]

For those who still haven´t found a clarification to this issue there´s a more recent thread on the subject:

https://groups.google.com/forum/#!searchin/google-admob-ads-sdk/China%7Csort:relevance/google-admob-ads-sdk/55IZXtZEXFQ/pchiTKGAAgAJ

Unfortunately it hasn´t been solved yet and the same recomendation to contact the AdMob Product Support team got the same reply " query has been routed to a wrong department"

I hope we can get some help.