playstore removed app due to admob reward video

[Phshah90]

My game is removed from playstore stating -
Your app contains ads that do not comply with our Families ad format requirements. For example, the following is prohibited:

• Ads that interfere with normal app use that are not closeable after 5 seconds.
  

My game is "NOT MADE FOR FAMILIES". I have not applied to "Designed for Families" and my app is "not enrolled in the Designed for Families program".

The target age group of my app is: 9-12, 13-15, 16-17, 18 and over

 Playstore has sent screenshots of rewarded video in rejection email. they are saying rewarded video should also be "closeable after 5 seconds". how is this possible ? there is no option of setting this in sdk or even admob console. plus, when user himself has opted "TO WATCH THE REWARD VIDEO AD" to get the reward then why should there be any option to skip the video after just 5 secs ?

[Mobile Ads SDK Forum Advisor]

Hello Phshah90,

 

Thank you for reaching out to us.

 

To properly troubleshoot your issue, kindly provide us the following information below privately:

 

• Ad unit ID
• App ID

 

 

In addition, can you please share to us the Charles log (see instruction here) where it captures the behavior of rewarded ads that are not showing the skip button with enabled closing icon after 5 seconds? Asking this so we can further investigate on our end.

 

You can provide the following details via reply privately to author option or you can provide directly to the link below.

 

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

 

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002hXtUZQA0&entry.80707362=00162138

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

 

Regards,

Zoilo Isagani Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2hXtUZ:ref