Open Ads orientation question

[alexandr...@gmail.com]

Hello,

I'm trying to add a open ads to my iPad app (Swift) which work in both portrait mode and in landscape mode.
The Portrait mode work great but once the iPad is in landscape mode the open ads is cut (see photo in attachement), even if I launch the app in landscape mode it still cut.

Is it possible that the open ads can adapt to the correct size depending on the orientation of the app? If yes how?

Thank you.
Best Regards.

[Mobile Ads SDK Forum Advisor]

​​Hi,

Thank you for contacting the Mobile Ads SDK Support team.

I will check with our team regarding your issue and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated.

This message is in relation to case "ref:!00D1U01174p.!5004Q02r53AD:ref"

Thanks,
 

Mobile Ads SDK Team

 

[alexandr...@gmail.com]

Hi,
Thank you for your reply,

Looking foward to get help from the team regarding this issue.

Best Regards.

[alexandr...@gmail.com]

I have an update:

I tried the official open ads example on Github (https://github.com/googleads/googleads-mobile-ios-examples) and the issue is also there, when the iPad is in landscape mode, the open ads is cut.
So what to do in this case? Is it better to not put open ads to the app until it's fix or leave it like that?

Thank you.

[Mobile Ads SDK Forum Advisor]

Hello,

This issue has just been marked fixed by the engineering team. This was a server-side fix and did not require an SDK update.

Thanks, 
Eric, Mobile Ads SDK Team

ref:!00D1U01174p.!5004Q02r53AD:ref