My app status is "getting ready" and my admob account is not approved yet

[Ibrahim Ebo]

Hi,

I am having an issue with my payments information. My name is entered as "İBRAHİM", which includes the letter "İ" as in my banking information, and my address includes the letter "Ş". Both characters are not part of the ISO-Latin-1 character set mentioned in AdMob support documents. Could these two characters be the reason why my account has not been approved yet, knowing that AdMob has not explained the reasons? Is this a problem and what steps can I take to resolve this issue and ensure that my information is compliant with the system?

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

I would recommend referring to this Resolve common onboarding issues  article for more information. 

Please be informed that our support channel can only best assist you with regards to Google Mobile Ads SDK implementation and technical issues. For account related things I would suggest reaching out to the Product Support Team.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vEcNL:ref" (ADR-00262189)

Thanks,
 

Mobile Ads SDK Team