Collapsible banner ads is not expanded

[Splend Apps]

Hi!

We have a problem with the implementation of collapsible banner ads. We took all steps in accordance with the guidelines.
We use latest library version: com.google.firebase:firebase-ads:22.4.0
Banner is displayed but not expanded. It is collapsed but the collapse button is visible in the right (see screenshot):

Error occurs on physical devices and the emulator on all 10 of our apps.
Do you have any idea what might be wrong?

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

By reviewing your concern, I understand that you are facing an issue while implementing collapsible banners in your android application. Kindly provide a sample project so we could have full visibility of your implementation.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02pUJLz:ref"

Thanks,
 

Mobile Ads SDK Team

[Splend Apps]

OK, problem solved.

We passed to the AdView activity context instead of app context and now it works well.

[MatJB]

Hi! 

Thank you for replying with the solution.

This should be added to the official documentation.

We also tripped on the context detail.

Apparently Collapsible banner ads require you to pass an Activity context, not just a Context.

This is confusing as we used to use just a Context without any issue, but this is no longer the case when you try to implement Collapsible banner ads.

Regards,

Mat

[Mobile Ads SDK Forum Advisor]

Hi Mat,

Thank you for contacting the Mobile Ads SDK Support team.

I will check with our team regarding your query and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02pUJLz:ref" (ADR-00205702)

Thanks,
 

Mobile Ads SDK Team

[Mobile Ads SDK Forum Advisor]

Hi,

The collapsible banner serving behaviour is not guarantee to return a collapsible banner. That said, if you are still having issues please provide some sample code and we will take a look.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02pUJLz:ref" (ADR-00205702)

Thanks,
 

Nicholas Ventimiglia Mobile Ads SDK Team