Crash Issue in Unity Game Possibly Related to Google Mobile Ads SDK

[Stanislav Sidorov]

Hello,

Our Unity game is encountering repeated Crash issues on Android devices. The stack trace suggests involvement of JNI calls potentially linked to the Google Mobile Ads SDK integration, specifically around consent handling:

Relevant stack trace snippet:

pid: 0, tid: 28883 >>> games.organizatrion.ourgame <<<
...
#38 com.unity3d.player.ReflectionHelper.-$$Nest$smnativeProxyInvoke
...
#47 com.google.android.gms.internal.consent_sdk.zzr.run
#48 android.os.Handler.dispatchMessage
#49 android.os.Looper.loopOnce

Technical Details:

• Unity Version: 2022.3.27f1

• Google Mobile Ads SDK Version: 9.4.0

• Android Platform: arm64

We suspect the freeze might be associated with consent SDK interactions within Google Mobile Ads.

Has anyone experienced a similar issue? Any insights or recommendations to resolve or mitigate this crash would be highly appreciated.

Thanks!

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

Please note that It’s always advisable to use the latest version to prevent conflicts, so ensure you’ve integrated the most recent version.
I have run the Google Sample Project with the mentioned version and am unable to replicate the crash. Could you confirm, if you are able to replicate this issue in Google Sample Project. 
If yes, please send us the below details for further investigation:

• Steps to reproduce the crash in Google Sample Project.
• Sample project reproducing the issue. 
• Screen recording

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Thanks,
 

Mobile Ads SDK Team

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[2025-03-14 20:43:32Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vH9hm:ref" (ADR-00294256)

[Stanislav Sidorov]

Currently, we haven't managed to reproduce this crash on our internal devices. We're only observing it through crash reports in the Google Play Console, affecting around 14% of users, which has led to a notable increase in negative reviews. Interestingly, the previous public release already had Google Consent integrated but showed a significantly lower crash rate (~3%). We’re unsure why this issue has spiked dramatically with the latest update, as we haven't knowingly modified anything related to the Google Mobile Ads SDK integration.

[Stanislav Sidorov]

We've identified that the crashes are indeed caused by the Google Mobile Ads Consent Manager. After thorough testing, we confirmed that disabling the Consent Manager entirely resolves the issue. We're currently investigating deeper into why Consent Manager triggers this crash in our latest build.

Any further insights or recommendations on safely implementing Consent Manager without causing this issue would be appreciated.

Thanks!

[Mobile Ads SDK Forum Advisor]

Hi 

If you implement the Mobile ads SDK for unity then the issue wouldn't usually occur. As we have stated we ran the Google Sample Project with the mentioned version by enabling and disabling the consent manager and I'm unable to replicate the crash. As requested earlier could you confirm if you are able to replicate this issue in Google Sample Project. If yes, please send us the below details for further investigation:

• Steps to reproduce the crash in Google Sample Project.
• Sample project reproducing the issue. 
• Screen recording

Thanks,
 

Mobile Ads SDK Team

Feedback
How was our support today?

               

[2025-03-19 18:28:38Z GMT] This message is in relation to case "ref:!00D1U01174p.!5004Q02vH9hm:ref" (ADR-00294256)