Consent form not appearing in release mode

[Hassan Shakeel]

I integrated UMP on my flutter app to display consent form to the user, it is working on both android and iOS apps in debug mode, but consent form doesn't show up in release mode.

My admob account is verified, I have linked app store and playstore apps as well. But app is not verified yet.

Do I need to get the app verified?

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

The issue of the UMP consent form not displaying in release mode while working in debug mode is typically not related to the app's verification status in AdMob.

It is important to follow AdMob policies and restrictions to avoid any issues. It is consistently recommended that the app maintain a ready state to ensure ad serving functionality.

If you configured a test device ID (hashed ID) in your ConsentDebugSettings for your debug build, be sure to remove the code that sets these test device IDs before you release your app. 

Could you kindly provide the below information via reply to author option for further investigation?

• app ID
• ad unit ID
• Mobile Ads SDK Version

Thanks,
 

Mobile Ads SDK Team

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[2025-10-06 15:21:23Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01u8JeZ:ref" (ADR-00334658)