Bug: time out exception for fetching AppSetId, without any way to overcome it

[Liran Barsisa]

- Steps to reproduce the problem (including sample code if appropriate).
1. Use the new API to get AppSetID:
https://support.google.com/admob/answer/16472823
https://developers.google.com/admob/android/privacy/sync-consent#kotlin
https://developer.android.com/training/articles/app-set-id

I have something like this:

    implementation("com.google.android.gms:play-services-ads:24.7.0")

            AppSet.getClient(app).appSetIdInfo.addOnCompleteListener(object : OnCompleteListener<AppSetIdInfo> {
                @UiThread
                override fun onComplete(task: Task<AppSetIdInfo?>) {
                     ...
                        val appSetId: String? = task.result?.id

                        ...



2. Publish to many users.
3. Check Crashlytics

- What happened.
Got this crash:

          Fatal Exception: com.google.android.gms.tasks.RuntimeExecutionException: java.lang.Exception: The operation to get app set ID timed out. Please try again later.
       at com.google.android.gms.tasks.zzw.getResult(com.google.android.gms:play-services-tasks@@18.1.0:3)
       at com.lb.app_manager.ads.ad_consent.AdConsentSyncIdManager$fetchAppSetId$1.onComplete(AdConsentSyncIdManager.java:193)
       at 

The crash is on the onComplete line (193) and not on the line of " task.result?.id" , without letting me do anything about it.


- What you think the correct behavior should be.
Shouldn't crash. 

[Liran Barsisa]

Video of the crash attached here.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting Mobile Ads SDK Support team.

Please note that the Sync consent across apps is currently in a beta phase. 

I have executed our sample project by Setting the consent sync ID on the ConsentRequestParameters object, I was unable to reproduce the reported issue. Could you kindly provide the sample project to facilitate further investigation?

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Thanks,
 

Mobile Ads SDK Team

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[2025-11-12 16:27:31Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01vTG9J:ref" (ADR-00339109)