Received email: "Action required to avoid immediate ad serving disruption"

[Morphun Games]

I see from screenshot that on small devices, ads are obscuring content on iPhone. I am ready to submit a new version to App Store, but the ads are now saying "loading". Apple previously rejected my because of this. I am confused on how to proceed here.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

Regarding concerns related to the Account side, you may benefit from reviewing the help center article on Fix policy issues that affect ad serving.

As your concern is more related to the Account side, I would recommend that you reach out to the Product support team  as they are better equipped to address your concern. Please be informed that our support channel can only best assist with regards to Google Mobile Ads SDK implementation.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGbD9:ref" (ADR-00269990)

Thanks,
 

Mobile Ads SDK Team

[Morphun Games]

Clicking on link for product support team and going through wizard I get error: "Something went wrong. Please try again".

[Morphun Games]

I clicked on link to product support team, I went through wizard and got error when clicking email to contact: "Something went wrong. Please try again".

Please note, I replaced my ad units with test ad units (banner, reward, interstitial), did a test flight build  and they work.

Not sure how to proceed here don't know where get help.

On Monday, September 30, 2024 at 1:37:49 AM UTC-4 Mobile Ads SDK Forum Advisor wrote: