Interstitial Ad Closes Immediately After Opening on IOS only
Abel C
Hello,
I am experiencing an issue with interstitial ads in my app, where the ad opens but then suddenly closes after approximately one second. This issue occurs on iOS devices and affects both production and test unit IDs.
Here are the details of the issue:
- Ad Type: Interstitial
- Ad Units: Both production and test unit IDs are affected
- Devices: Observed on iOS devices
- Ad Lifecycle Events: The LOADED event is triggered correctly, but after calling show, the ad appears briefly and then closes almost immediately.
- Reproduction Steps:
- Load an interstitial ad.
- Wait for the ad to be fully loaded (confirmed by the LOADED event).
- Call show on the interstitial ad.
- The ad opens and then closes after about a second without user interaction.
The issue occurs consistently across different ad unit IDs and devices, making it difficult to manage the ad experience for our users.
Please assist in identifying the root cause and suggest any possible solutions or workarounds to resolve this issue.
Thank you for your help.
Mobile Ads SDK Forum Advisor
Hi,
Thank you for contacting the Mobile Ads SDK Support team.
Please use the following help center articles to know more about interstitial ads: Disallowed interstitial implementations, Interstitial ad guidance and Interstitial ads.
Could you kindly provide the below information via reply to author option for further investigation:
- app ID
- ad unit ID
- Mobile Ads SDK Version
Thanks,
 |
Mobile Ads SDK Team |
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Mobile Ads SDK Forum Advisor
Hi,
Thank you for providing the requested information.
According to the Google Mobile Ads SDK documentation, we support the following platforms:
Since React native implementation is not in the list of the supported platforms mentioned above, we will not be able to support.