Hi Andrew,
Thanks for your reply.
Let me explain the scenario in detail:
1) Publisher is using DFP as the ad server.
2) When a user opens the app, call goes to DFP, where a line item is won. The line item has PubMatic ad tags.
3) PubMatic runs its own ad selection process on its side. However, when PubMatic is unable to fulfill the impression with any creative, it returns the AdX tags (as passback) to the app.
4) This is where the publisher is seeing blanks on the app.
The publisher is using Google Ads SDK (latest version 6).
Please let me know if you need any further information to look into this issue.
I could think of 2 options here:
1) Ask DFP to implement PubMatic as a Mediation network on their side. So, that when PubMatic is unable to fulfill the impression, the call goes to the next mediation network.
2) Use DFP passback tag instead of AdX tags as passback. This will ensure the call is returned to DFP from PubMatic and then DFP can further call to AdX.
Let me know if this makes sense.
Regards,
Dhanesh