Google Ad Manager - Ads are not show for the production package name

[Aleksei]

Hello All,

it appears that for our application ads are showing okay for the development package name but not for the production. Actually apps is on the store for years but ads have dissapeared recently. We have ERROR 3 on prod package name. I can provide more technical info in private.

Thanks in advance. 

[Mobile Ads SDK Forum Advisor Prod]

Hi Aleksei,

Thank you for bringing to us this issue with ads not showing with your production app package name after years of receiving ads. Via "Reply to author", could you send us a link to your app, your package Id, app Id and ad unit Id's affected? Alternatively you may send this information via our testing alias mobileads...@gmail.com with a post on this thread once you have done so.

Regards,

Aryeh Baker Mobile Ads SDK Team

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[Aleksei]

Hello Guys,

Do you please have any updates - issue is very critical for us. Please confirm that you received all the data about package name etc. from us.

Thanks,

Aleksei 

[Mobile Ads SDK Forum Advisor Prod]

Hi Aleksei,

Thank you for providing the requested details. That said, I'm afraid that the ad unit IDs were incomplete, and thus we are asking that you provide these once more (via Reply to author, or a direct, private reply to this email).. Kindly see this page for an idea of the ad unit format that we were referring to.

In the meantime, could you kindly confirm if you have already created an app-ads.txt file for your app? Issues regarding package names are usually caused by the lack of an associated app-ads.txt for an app; you may check out this page for further details on how to create one.
 

Ziv Yves Sanchez Mobile Ads SDK Team

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[Aleksei Alekseev]

Hello,

Thanks for feedback. 

These are the ad unit IDs : 

/101423922/homebannerwec
/101423922/homeandtabletcornerwec

We are checking in parallel for app-ads text file.

 

Best Regards, 

Aleksei

[Aleksei]

Thanks - just provided the needed info.

[Aleksei Alekseev]

BTW on iOS app with the same ad units - everything is working okay.

https://apps.apple.com/us/app/fia-wec/id852396979

Best Regards, 

Aleksei

On 17 Feb 2021, 05:42 +0300, Mobile Ads SDK Forum Advisor Prod <mobileadssdk...@gmail.com>, wrote:

[Mobile Ads SDK Forum Advisor Prod]

Hi Aleksei,

Thank you for providing the requested details.

I can confirm that I was experiencing the same issue on my end as well; more specifically, I was only receiving ads whenever I was not using your app's package name while using our sample app (see attached screenshot).

To reiterate, this does seem to be related to your app's app-ads.txt setup (or, more specifically, the lack of it). You may want to check out either this page, or the AdMob version of the same document, for further details on how to create one. You may also want to reach out to either the AdMob Help Center, or the Ad Manager Help Center, for further assistance on this, as this is more of an account-setup-related concern than a technical one with the AdMob SDK.
 

[Aleksei]

Hello Guys,

Sorry to bother you - I was willing to create the app-ads.txt file by myself with the following content :

fiawec.com, pub-0000000000000000, DIRECT, f08c47fec0942fa0

But I don’t really get where to get Publisher Advertising Id from Google Ad Manager (I don’t have any Ad Exchange linked account and also as I mentioned before I don’t have Ads.txt option available at all). Really need your help because ads are not showing on Android prod app. Image attached.

Also posted it here : https://support.google.com/admanager/thread/100564426?hl=en 

Thank you for your help.

Best Regards,

Aleksei

[Mobile Ads SDK Forum Advisor Prod]

Hi there,

Thank you for your message. With regard to your concern on publisher ID, this can be obtained from your AdMob account, you can find this on the Account settings page, in the Account information section (more information here).

Let me know if the above information works for you.


Regards,

Sherwin Diesta Mobile Ads SDK Team

 

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[Aleksei]

Hello,

Thanks for this. File was upload behind our domain day ago but it is not yet here : 

Can we force it somehow?

Thanks,

Aleksei

[Mobile Ads SDK Forum Advisor Prod]

Hi Aleksei,

Thank you for your message. However, as your concern is an account setup-related issue rather than the SDK implementation issue. I’m afraid this is beyond the scope of this forum. I recommend reaching out to our Product Support Team for further assistance with regard to your concern.

You may also want to check the below documentation to understand common reasons why apps show few or no ads.

https://support.google.com/admob/answer/9469204

[Aleksei]

Hello Guys,

There are still no feedbacks for my question here. Do you know if there is a way to force it somehow? We are really missing the Ads in the Android and it is not clear at all how to resolve it.

Thanks in advance.

Best Regards,
Aleksei

[Aleksei]

Hello Guys,

Is there any alternative way to get support on this issue?

I posted the issue here : https://support.google.com/admanager/thread/100564426?hl=en

So we wonder what to do. Ads are not showing, all the guidelines (tech one and set up related to ads app txt, ads are showing on dev app) are followed but no ads displayed since 3 months... Maybe there is a support email I can address my issue to?

Thank you for your help.

Best Regards,

Aleksei

On Tuesday, 9 March 2021 at 10:32:08 UTC+1 mobileadssdkforumadvisor wrote:

[Mobile Ads SDK Forum Advisor Prod]

Hi Aleksei,

Thank you for bringing this to us.

I just want to clarify things, are you able to create app-ads.txt and added in your account? If yes, it should possible fixed your concern. If not, you may want to check how to create ads.txt. Also, could you please provide your App ID details via Reply privately to author option or send it directly to mobileads...@gmail.com?

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

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[Aleksei Alekseev]

Hello,

Thank you for your feedback. Yes we did set up ads txt file for our mobile app :

http://fiawec.com/app-ads.txt
https://fiawec.com/app-ads.txt

Robots was also updated as per guidelines you shared. So we see no issues. But Ads are not coming from Ad Manager (dev is okay, iOS dev / prod are also okay).

I will provide App ID separately. 

Best Regards, 

Aleksei

[Mobile Ads SDK Forum Advisor Prod]

Hi Aleksei,

Thank you for sending us your app Id in private. I tested in our Ad Manager Sample Banner App and whether you added "dev" to the application Id or not no ads showed. Without your application Id your ad unit Id showed ads. I can only refer you to the Ad Manager Forum that deals with setting up apps server side so that the SDK can receive ads, as this doesn't seem to be an issue with the SDK. The only other issue can be if you weren't able to register your Android app with app-ads.txt server side, which is also an Ad Manager Forum issue.

Regards,

Aryeh Baker Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor Prod]

Hi Aleksei,

Thank you for reaching out to us.

For better privacy, I deleted your post and reposting it below without your information shown.

As you mentioned that everything works fine and just the prod of android is the problem, means that the SDK is implemented correctly. With this, I'm afraid that this is already out of our expertise as we can only guide you for implementation and technical concern for AdMob. What we can offer now is that you reach out to Ad Manager Help Center. We hope that you get a positive response from them the soonest time possible.

Regards,

Princess Pamela Pineda Mobile Ads SDK Team

Thanks for feedback. I think we have miunderstanding here because actually we are using Google Ad Manager native SDKs (iOS / Andeoid) implemenation and Ads are showing fine on Android dev, iOS dev, iOS prod apps. The only issue is with Android prod app since few months. Below are ad units from Google Ads : 

Ad units :

/xxxxxxxxx/xxxxxxxxxxxxx
/xxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxx

We did create the dedicated app on AdMob but actually deliver the app thought Google AdManager. Sorry to make the things that tricky.

Best Regards.

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