AdMob SDK Auto-Requesting Ads after No Fill despite disabling automatic refresh.

[mianha...@gmail.com]

Our app shows banner ad from AdMob on overlay on android and when overlay gets visible, we request an ad and show it and when overlay is removed, we pause the adview and we have also disabled auto refresh from admob because we want to generate ad request when overlay gets visible (manual ad request)
We are using high floor setting on that banner, and we get around 20% fill rate and around 80% of our ad responses return no fill.

1: overlay gets visible, we generate ad request.
2: ad request returns no fill in onfailedtolaod.
3: user dismisses overlay we pause the adview.
4: overlay gets visible again we resume the adview and generate an adrequest.
5: now we get two ad response one for the request we generated and one that admob sdk generated in onfailedtoload and it gets into a loop and keep requesting ad every 60 seconds till it gets a fill.
6:  two ads load really fast.


Even if I call banner.destroy() in onAdFailedToLoad , it will again auto refresh after 60 seconds.

consequence we are facing because of this.

1: our show rate is decreased
2: click through rate is decreased
3: our ad requests are increased
4: revenue is dropped.
5: app is using more battery because of frequent ad requests.
6: users are complaining that ads are loading in loop and if they want to click a real ad it disappears instantly.
7: We were using audience network mediation and audience network banned us with following reason.
"Artificial or inauthentic traffic"
8: Because 80% of our ad request result in no fill this issue is hurting is very badly.

Sample Code
You do not need a sample code for that , just use google admob banner ad sample , release the app with real ads ID and set the banner ad floor to high from admob console , when it fails to load the ad it will auto refresh after 30 seconds.

minSdkVersion 19
targetSdkVersion 33
com.google.firebase:firebase-ads:22.5.0
our ad unit looks like this ca-app-pub-xxxxxxxxxxxxxxx/xxxxxxxxxx
Tested on android 13 with updated webview : 118.0.5993.111



I hope you understand this and solve it ASAP.

[Mobile Ads SDK Forum Advisor]

Hi, 

Thank you for contacting the Mobile Ads SDK support team.

By reviewing your concern, I understand that you are facing a low show rate for the banner ad unit ID. Kindly provide app ID and ad unit ID via “Reply to author” option for further investigation.

We suggest you follow the Banner ad guidelines to avoid policy violations which may lead to Ad serving issues.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qBF72:ref"

Thanks,
 

Mobile Ads SDK Team

[mianha...@gmail.com]

Hi
In your last message you said that you used my id and ads were not loading , its because we set the floor to HIGH.
please stay on that screen and do not let the screen off and wait 30 seconds , the ad will reload , even the auto refresh is disabled.

[mianha...@gmail.com]

Hi
its been a while , since we have submitted the sample code , is there any update ?

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for getting back to us.

Please note that we have checked the details you provided. Your concern is currently under investigation and we have no updates to provide at this time. However, please rest assured that our team is actively working on it. We appreciate your understanding and patience. 

[mianha...@gmail.com]

Hi
its been a while , since we have submitted the sample code , is there any update ?

[Mobile Ads SDK Forum Advisor]

Hi

Thank you for getting back to us.

I would like to inform you that our team is actively working on this issue. One of our teammates will get back to you once we have an update on this. Meanwhile, your patience is appreciated.  I would request you to check on Android release notes for the latest updates.

[Mobile Ads SDK Forum Advisor]

Hello,

Thank you for your patience. At this time, the refresh behavior is working as expected. The automatic refresh disabled settings is applied once the ad has successfully loaded. If the ad load fails, it will retry to load ad an. There is an ongoing feature request but as of right now the current implementation is the intended behavior. 

Thanks,
Justin

ref:!00D1U01174p.!5004Q02qBF72:ref

[mianha...@gmail.com]

This  intended behavior is causing issues for developers like us , there need to be a feature that disables the auto refresh completely.

[Mobile Ads SDK Forum Advisor]

Hello,

We appreciate your feedback and it has been included in the ongoing feature request. Feedback such as this helps us determine future implementation decisions. 

[mianha...@gmail.com]

Hi
is there any progress in this feature , it is hurting out revenue badly.

[Mobile Ads SDK Forum Advisor]

Hello,

Thanks for your inquiry. I've reached out to engineering to determine the status of the ad refreshing behavior and I will follow up here as soon as I have an update to share.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qBF72:ref" (ADR-00209773)

Thanks,
 

Justin Malandruccolo Mobile Ads SDK Team