Ads technically show up on unity editor (windows) but don't show up on real android hardware.

[Umut Selbaş]

Hello there, I have banner and interstitial ads on my unity game, when i test in in windows i can see the debug ads (the white box at the bottom) :

However when I run my app on an real android hardware none of the ads show up. Is this a known issue? what should I do?

[Mobile Ads SDK Forum Advisor]

Hi Umut,

Thank you for reporting this to us.

With regard to your concern, could you please confirm the following? This will greatly help us to provide guidance accordingly.

• Are you using our demo ad units or your live unit?
• What Error code you were getting when ads failed to load

Regards,

Teejay Wennie Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2eyE8U:ref

[Umut Selbaş]

Ah sorry, I'm new into this groups thingy. I accidentally send it you spesifically. Let me try that again.

Hello, thank you for your interest. I didn't know about demo ad units. I unfortunately can not get the error codes since I can't connect my phone to my pc.

[Mobile Ads SDK Forum Advisor]

Hi Umut,

Thank you for your response.

The demo ad units for banner is "ca-app-pub-3940256099942544/6300978111" and interstitial is "ca-app-pub-3940256099942544/1033173712", can you confirm if you're using this two sample ad unit id in your implementation? If this is not what you're using, then you are using your real ad unit ids. With that, can you provide us your app id and ad unit id privately? The sample app id that we need is look like this "ca-app-pub-3940256099942544~3347511713". You can provide the following details via Reply privately to author option.

Regards,

Princess Pamela Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2eyE8U:ref

[Umut Selbaş]

Hello, for 2 days I'm not able to reach my main computer. So i can't try the test ID's however I'll send you my ID's so that we can see if there is a problem with those. Plus to that I started to have problems with admob as well. It says my account is duplicate. But doesn't say duplicate of which account so I don't have any ideas on there either.

[Umut Selbaş]

Hello again, I sent you my codes and I'm finally at my production pc. Did you find anything wrong with the codes?

[Umut Selbaş]

Also, I tried the test ads and the banner worked, however interstitial still not showing up.

[Mobile Ads SDK Forum Advisor]

Hi Umut,

Thank you for providing your ad unit id privately. 

Upon checking your ad unit id in our sample app, I was able to encounter the ad failed to load 3. This is happening when the ad request was successful, but no ad was returned due to lack of ad inventory. With that, can you provide us privately the previously requested app id so that we can further check this in our end? The sample app id that we need is look like this "ca-app-pub-3940256099942544~3347511713". You can provide the following details via Reply privately to author option.

[Umut Selbaş]

Sorry about that, I completely forgot that part. I send the code privately.