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MehmeT Ezerhan

Jun 18, 2024, 3:35:40 PMJun 18
to Google Mobile Ads SDK Developers
Hello I'm Mehmet;

I developed a mobile game in Unity. I published it on the console and set up AdMob, and there are no visible errors or error codes in Unity. I tested the test ads in Unity, and they worked correctly. Then, I entered the ad unit codes from AdMob.

However, when I tested it on other devices, the ads do not appear. What should I do?

Mobile Ads SDK Forum Advisor

Jun 18, 2024, 9:40:14 PMJun 18

Kindly provide us below details via "Reply to author" option for further investigation:
  • app ID
  • ad unit ID
  • Mobile Ads SDK verion
  • Unity Editor version
This message is in relation to case "ref:!00D1U01174p.!5004Q02tJOMV:ref" (ADR-00242321)

Google Logo Mobile Ads SDK Team

Mobile Ads SDK Forum Advisor

Jun 19, 2024, 2:47:42 PMJun 19


Thank you for providing the requested information.

I ran the Google sample applications Banner and interstitial with the app ID ad unit ID you have provided and I can see the ads loaded successfully. I have tested it in Google Mobile Ads Unity Plugin v9.0.0. Since you have stated that ads are not loading and there are no errors shown I would recommend you to add an ad inspector, Can't See Ads Troubleshooter to know what the issue is and also Enable test devices to do more rigorous testing with production-looking ads. Can you please confirm whether the mentioned issue is replicating in our Google samples? If yes, Kindly provide the minimal sample application privately so that I can debug the issue, understand your implementation, and try to provide a solution.

You can provide the following details via reply privately to the author option.

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