App Open Ad button is hidden by notch on iOS

[yasuhiroki]

Hi,

I have been experiencing an issue that the back to app button in the App Open Ad on iOS is being hidden by the notch. This has been happening for the past 2-3 days.

Is this a change on the Ads side? Is there a workaround?
Attaching screenshot for reference.

[Mobile Ads SDK Forum Advisor]

Hello,

Thank you for reaching out to us.

Could you confirm if the behavior only occurs on a specific ad? In order for us to check this further, could you please provide a Charles Log (https://www.charlesproxy.com/documentation/getting-started/) - Instructions (https://support.google.com/admanager/answer/6206401?hl=en) capturing the ad request? You may send the requested information using the steps below.
 

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002o8B31QAE&entry.80707362=00195447

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

 

This message is in relation to case "ref:_00D1U1174p._5004Q2o8B31:ref"

Thanks,
 

Mobile Ads SDK Team

[yasuhiroki]

Thank you for your time and attention.

The issue seems to have been resolved since the App Open Ad back button's thickness has been restored.
If the issue reoccurs, I will provide Charles Log.

Thanks,

2023年8月25日金曜日 20:58:42 UTC+9 Mobile Ads SDK Forum Advisor:

[Mobile Ads SDK Forum Advisor]

Hi Yasuhiroki,

Thank you for updating us and we're glad that the issue has been resolved. Feel free to reach back if you encounter once again the reported issue with the charles log capturing the behavior.