Admob fail to load : Internal error

[Pango Inc]

I am developing games using Unity3D.

I want to use admob to advertise. But it is not easy.

 - Admob Version : 3.5.0

https://github.com/googleads/googleads-mobile-unity/releases/tag/3.5.0

 - Unity3d Version : 5.6.1f1

 - Google Play Games Plugin for Unity Version : 0.9.38a (0x00000938)

- Advertise Unit ID

string bannerID = "ca-app-pub-8569523572243558/4676317826";
string interstitialID = "ca-app-pub-8569523572243558/3199584625";

Banner and interstitial does not work.

MyApp is DearmyCat.(https://play.google.com/store/apps/details?id=com.pango.dearmycat)

I get OnAdFailedToLoad with an error message "Internal error".

What should I do?

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi there,

Thank you for providing the necessary information.

I tried using your Ad Unit IDs on our sample app and I was able to load ads on my end. This may indicate that it is a serving issue and not something specific with the Mobile Ads SDK. I would like you to contact our Product Support Team, or use this Troubleshooter, for further assistance on this. Make sure to provide them the affected Ad Unit IDs, your application's package name and other useful information.

Regards,

Joshua Lagonera

Mobile Ads SDK Team.

[Pango Inc]

Thank you for quick response.

I tested it with your sample app. The result was the same.

I just changed the ID to your sample app and installed admob plugin 3.5.0.

Attach the log file and sample app. 

sample app => https://drive.google.com/open?id=0B49U9-hQKhKSbTlwTTZ5VzVGUGc

Is there anything else I need to do?

[Pango Inc]

2017년 7월 4일 화요일 오후 7시 40분 29초 UTC+9, Joshua Lagonera (Mobile Ads SDK Team) 님의 말:

[Joshua Lagonera (Mobile Ads SDK Team)]

Hi there,

Thank you for providing a sample app. I was able to replicate the issue on my end using it. However, as previously stated, this seems to be more of a serving issue rather than something specific to the Mobile Ads SDK. I would recommend that you contact our Product Support Team or use this Troubleshooter for further assistance on this. Make sure to provide them the affected Ad Unit IDs, your application's ID and other useful information.

Regards,

Joshua Lagonera

Mobile Ads SDK Team