RewardedAd.load

[GangJun Ning]

Hello, I found that when I open the official rewarded ad content in my app, it will still be the same as opening the test rewarded ad. After about 3 seconds, the close button of the box will be displayed, and when I have not finished watching the ad , the SDK has told me that I can claim the reward, which does not meet my needs, please tell me what I should do.
My SDK version is: com.google.android.gms:play-services-ads:21.3.0

[GangJun Ning]

This is my current situation. You can see that the countdown and close buttons in the upper left corner are blocked. Instead, the close button in the upper right corner is displayed in advance. Can you tell me what's going on? thanks

[Mobile Ads SDK Forum Advisor]

Hello GangJun,

 

Michael here from Mobile Ads SDK support team. Thank you for reaching out to us.

 

For us to be able to further investigate on the behavior you are reporting, can you please share to us the below information?

• app id that shows the behavior
• ad unit id that can replicate the issue
• charles log
• Complete details of the affected devices

 

You may send the requested details privately via "Reply To Author" button or with the below upload attachment process.

 

If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

 

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002g07PLQAY&entry.80707362=00156198

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

Regards,

Michael Angelo Mobile Ads SDK Team

ref:_00D1U1174p._5004Q2g07PL:ref

[GangJun Ning]

OK, I have sent the relevant information to you as an attachment, please check it, thanks

[Mobile Ads SDK Forum Advisor]

Hello GangJun,

 

Thank you for sharing the requested details. However, I was not able to reproduce the same behavior using our sample apps and Pixel 3a API 30 emulator. Having said that, we would need the below information so we can dig deeper to your concern.

• Affected device details (device name and version)
• Charles log (see instruction here)
• Screen recording of the reported behavior on your end

[GangJun Ning]

Device details: Samsung Galaxy S8 SM-G950N

Logs and screen recordings are attached

please help me thanks

[GangJun Ning]

The screen recording video I have submitted to you with a large attachment, please check

[Mobile Ads SDK Forum Advisor]

Hello GangJun,

Thank you for your response. I was able to replicate the behavior wherein the rewards would be granted even if the video ads is not yet complete. With this, I have raised the issue to our team to further investigate the issue.

On the other hand, with regards to countdown and close buttons in the upper right corner being blocked, would you be able to share to us the Charles log (see instruction here) so we can further investigate? This will enable us to replicate the behavior in our test app environment (by trafficking the creative in our test network). The network traffic should contain either of the following:

• AdMob request URL - https://googleads.g.doubleclick.net/mads/gma
• Ad Manager request URL - https://pubads.g.doubleclick.net/gampad/ads

Moreover, is this only reproducible using Samsung Galaxy S8 SM-G950N actual/physical device?

Regards,

[GangJun Ning]

Thank you for your reply

Charles log：

The log is as follows, I don't know if this helps you

I found that many other devices also have occlusion phenomenon, such as Samsung S20 and Vivo phone.

The water drop screen, Liu Haiping or the top of the screen is not at a right angle, will be so

As shown below: 

[Mobile Ads SDK Forum Advisor]

Hello GangJun,

 

Thank you for your response. Allow me to raise this concern and all the discussion we had to our wider team for further investigation. One of them should be able to assist you with resolution to your concern. Kindly wait patiently for our team's next response.

Regards,

[Mobile Ads SDK Forum Advisor]

Hi GangJun,

Thank you for that information. I have escalated your issue you are seeing to the Ad Formats team and will have an update for you when the matter is resolved. 

Thanks,
Justin

ref:_00D1U1174p._5004Q2g07PL:ref

[GangJun Ning]

OK, thanks

[GangJun Ning]

Hello, do you have any feedback yet?

[Mobile Ads SDK Forum Advisor]

Hello GangJun,

Thank you for your question. The Ad Formats is actively engaging on your case as we speak. We will have a response for you as soon as the matter is resolved. 

[GangJun Ning]

Hi,

It seems that I have found the problem. It is because the third-party library with screen adaptation in my project modifies the screen density and the display size of the ad is wrong.