Crashes on Samsung S9 devices

[Jonathan Antoine]

Hello,

My app crashes on Samsung S9 using banner ads. 

This seems related to this specific device and a work-around exists : https://stackoverflow.com/a/49924411/183942.

Can I "configure" the SDK to perform this workaround too ?

Thanks !

[mobileadssdk-a...@google.com]

Hi there,

Thanks for reaching out to us.

I've checked the post in StackOverFlow that you mentioned and it seems that the reported crash is not something specific to the Mobile Ads SDK.

For further investigation, could you provide to us the complete crash logs you've received on your end? If the crash is reproducible locally on your end, could you provide to us privately (using Reply privately to author option) a copy of your app and the steps to reproduce the crash in your app?

Regards,

Steven Balan

Mobile Ads SDK Team

[arthur mitchell]

Hello,

I don't have the device but I have 328 crash report on Google Play Dev Console for this exact bug.

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
pid: 0, tid: 0 >>> com.jonathanantoine.TVST <<<

backtrace:

 #00  pc 0000000000a51278  /vendor/lib64/libllvm-glnext.so (_ZN13ShaderObjects17loadProgramBinaryEP15CompilerContextPvmP23QGLC_LINKPROGRAM_RESULT+1396)

 #01  pc 000000000099b500  /vendor/lib64/libllvm-glnext.so (_ZN15CompilerContext17loadProgramBinaryEPvmP23QGLC_LINKPROGRAM_RESULT+160)

 #02  pc 0000000000a6e110  /vendor/lib64/libllvm-glnext.so (_Z21QGLCLoadProgramBinaryPvS_mP23QGLC_LINKPROGRAM_RESULT+88)

 #03  pc 00000000001a501c  /vendor/lib64/egl/libGLESv2_adreno.so (_ZN17EsxShaderCompiler21LoadProgramBinaryBlobEP10EsxContextP10EsxProgramPKvmP10EsxInfoLog+256)

[mobileadssdk-a...@google.com]

Hi,

Thanks for reaching out to us and providing additional information. However, it seems that the crash logs you've shared to us is not specific to the Mobile Ads SDK. That said, I would recommend to raise this to the experts from StackOverFlow or Android Developer Forums as those are the appropriate channels to provide you insights on this.

[mobileadssdk-a...@google.com]

Hi Jonathan,

Thanks for your patience.

The team confirmed that there is no known issue that is specific to the Mobile Ads SDK for these crashes on Samsung S9 devices. That being said, since it is only reproducible on Samsung S9 devices and the crashes are not pointing anything specific to the Mobile Ads SDK, then it's best to raise these crashes to Samsung team directly to get better insights on this.

Regards,

Ivan Bautista

Mobile Ads SDK Team

[andrew.eri...@statefarm.com]

@Jonathan, did you find a solution to this one?