Issue with User Messaging Platform (UMP) in Flutter Android Production Environment

[GenieMagic]

Hello,

We are experiencing issues with the User Messaging Platform (UMP) in our Flutter app. Below are the details of the issue:

Framework: Flutter
Package: google_mobile_ads (version: ^4.0.0)
Environment: Production
Issue Description: We are encountering intermittent exceptions related to UMP, with error messages such as "Exception: Error making request." and "Exception: The server timed out." Approximately 5 to 10% of our users are facing this issue on a daily basis.

Stack Trace

Non-fatal Exception: io.flutter.plugins.firebase.crashlytics.FlutterError: Exception: The server timed out.
   at FirebaseCrashlytics.recordError(firebase_crashlytics.dart:119)
   at LandingScreenState._requestConsent.<fn>(landing_view.dart:101)
   at UserMessagingChannel.requestConsentInfoUpdate(user_messaging_channel.dart:54)

Dart Implementation Details

_requestConsent(FirebaseAnalytics firebaseAnalytics, FirebaseCrashlytics firebaseCrashlytics) {
  try {
    // Production code
    final params = ConsentRequestParameters();
    ConsentInformation.instance.requestConsentInfoUpdate(
      params,
      () async {
        if (await ConsentInformation.instance.isConsentFormAvailable()) {
          ConsentForm.loadConsentForm(
            (ConsentForm consentForm) async {
              var status = await ConsentInformation.instance.getConsentStatus();
              if (status == ConsentStatus.required) {
                consentForm.show((formError) {
                  if (formError == null) {
                    firebaseAnalytics.logEvent(name: eConsentShown);
                  } else {
                    firebaseAnalytics.logEvent(name: eConsentNotShown);
                  }
                });

                if (mounted) {
                  firebaseAnalytics.logEvent(name: eConsentRequested);
                }
              }
            },
            (FormError formError) {
              firebaseCrashlytics.recordError(
                  Exception('Message: ${formError.message} ErrorCode: ${formError.errorCode.toString()}'),
                  null);
            },
          );
        }
      },
      (FormError error) {
        firebaseCrashlytics.recordError(Exception(error.message), null);
      },
    );
  } catch (error, stack) {
    firebaseCrashlytics.recordError(error, stack);
  }
}

Statistics: 

On a particular day, we observed the following statistics, which seem contradictory to the above error:

eConsentShown: 3497
eConsentNotShown: 4
eConsentRequested: 3556

We requested consent for around 3556 users, but it was displayed for only 3497 users. On the same day, we recorded 164 instances of "Error in making request."

We would appreciate any insights or solutions to address this issue.

Thank you.

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK support team.

In response to your inquiry, I will confer with our team. A member of our team will contact you promptly once an update is available. In the meantime, your patience is much appreciated.

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzs9Z:ref" (ADR-00226943)

Thanks,
 

Mobile Ads SDK Team

 

[Mobile Ads SDK Forum Advisor]

Hi GenieMagic,

We have seen reports on this issue and we are working towards fixing it. Will let you know once we have an update.

Thanks,
Jill
Google Mobile Ads SDK Team

ref:!00D1U01174p.!5004Q02rzs9Z:ref

[Konstantin Shkulev]

Hi! Any ETA on fix?

четверг, 14 марта 2024 г. в 19:25:55 UTC+5, Mobile Ads SDK Forum Advisor:

[Mobile Ads SDK Forum Advisor]

Hi Konstantin,

The fix is likely happening in July but we can't make promise on that.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzs9Z:ref" (ADR-00226943)

Thanks,
 

Jill Song Mobile Ads SDK Team