googleads-mobile-unity: SSV callback not called for UnityAds rewarded ads

[Benjamin Bouffier]

Platform details:

• Unity version: 2021.3.12f1
• Google Mobile Ads Unity plugin version: 7.3.1
• Platform: iOS/Android
• Platform OS version: iOS 16 / Android 11
• Any specific devices issue occurs on: All devices tested
• Mediation ad networks used, and their versions:
  • Unity Ads Unity Mediation Plugin 3.4.1
  • AdColony Unity Mediation Plugin 2.6.0
  • AppLovin Unity Mediation Plugin 6.4.2
  • Vungle Unity Mediation Plugin 3.9.0

Problem:

After playing rewarded Ad, the SSV callback is not called for UnityAds ads,
all other networks calls the SSV callback once the video is complete but not Unity.

Steps to reproduce:

• Set an SSV callback for your adUnit
• Using the test tools set Unity as single ad test source.
• Play a rewarded video.
• no SSV callback called...

Note:

I don't think it's a code issue on my side as all other networks get the callback at the end of the video.

[Mobile Ads SDK Forum Advisor]

Hi Benjamin,

Thanks for reaching out to the GMA SDK Forum.

For us to investigate the issue further, could you provide us with the following information via reply privately to author option?
 

• App Id
• Ad unit ID
• Screen video recording showing the issue
• Charles session of instance of ad calls to rewarded Ad

 

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

 

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2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

 

Regards,

Yasar Mobile Ads SDK Team

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[Benjamin Bouffier]

Hi,

I just tested on a non testing device and SSV callbacks and OnPaidEvents are working on UnityAds ads.

It's pretty annoying that I can't test integration on test devices ;)

[Mobile Ads SDK Forum Advisor]

Hi Benjamin,

 

Thank you for your response.

 

Can you confirm if you're now able to called the SSV callback in your rewarded ads? With regard the testing of it in the test devices, can you confirm if you're able to enable it as test device before testing?

 

Regards,

Princess Pamela Mobile Ads SDK Team

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[Benjamin Bouffier]

Hi,

The SSV callback AND the OnPaidEvent are working correctly ONLY if my device is not set as a test device.

If I register my device as test device in AdMob settings website or in code with RequestConfiguration.Builder().SetTestDeviceIds(...) the SSV callback and the OnPaidEvent are not called.

The problem is the same on iOS and Android.

It's annoying as I have to test integration in test mode with a test device and not in live mode.

[Mobile Ads SDK Forum Advisor]

Hi Benjamin,

Thank you for getting back to us and sharing your findings. Allow me to share this (including the reports and discussion thus far) to the rest of the team for further investigation. I'll let you know the soonest the team share their feedback.

Regards,

Teejay Wennie Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hi Benjamin, 

 

My name is Nick and I will be helping you today. Can you go into further detail about your SSV setup? You mention this is not working on any platform ("The problem is the same on iOS and Android.") which informs me that this issue may be configuration.

Server Side Verification requires a server to handle the verification call. Can you please reply with a description of your configuration, your publisher id, and the ad unit id? Any example come showing how you are invoking these APIs would also be helpful.

 

Thanks,
Nick

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[Benjamin Bouffier]

Hi Nick,

The problem is not about configuration.

As I previously said, the SSV callback works for all other configured network AND works for UnityAds when I'm not using a test device.

The problem here is : 

The SSV callbacks AND OnPaidEvent are not sent when using a test device for UnityAds ads (maybe other networks too, I didn't test all of them). 

If it was a configuration problem this didn't work event on a non test device or for other networks.

All other networks I use are configured as Bidding sources, UnityAds does not support bidding and is configured as waterfall source, maybe bidding and waterfall are not handled the same way ?

Regards,

Benjamin

[Mobile Ads SDK Forum Advisor]

Hi Benjamin,

Understood. Give me some time to look at this issue. I will update you when I have next steps.

[Mobile Ads SDK Forum Advisor]

Hi Benjamin,

 

We are still looking into the issue regarding the SSV callback. I will have next steps this week.

 

Thanks for the patience,

[Benjamin Bouffier]

Ok, thanks for the update. 

[Mobile Ads SDK Forum Advisor]

Hi Benjamin,

I was unable to replicate the issue. Using a test device, I was able to receive the OnPaidEvent while using SSV in a RewardedAd. That said, I have two additional questions.

1) Does this replicate on Android without Unity?

2) Can you tell me about your server setup? Are you receiving the SSV callback for the event?

Thanks,
Nick

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