Ad Inspector Error: Ad Inspector closed unexpectedly

[Mau]

I've just updated to Google Mobile Ads SDK 10.9.0 (updating from 9.14.0 with zero issues) and now I'm getting an alert in my app with the following message:

Ad Inspector Error
Ad Inspector closed unexpectedly.



I never fire the function to open the Ad Inspector
The device is not in Test devices in the admob console
I don't know how to reproduce it, I just updated and now I'm getting that alert on my app randomly a couple of times per day.

Environment:
- iPhone 14 Pro
- iOS 16.6
- Google Mobile Ads SDK 10.9.0

I don't know if it could be related to the update 10.8.0 that says in release notes:
- Ad inspector now displays the error that occurred when the session fails to start.

10.8.0 release notes:
https://developers.google.com/admob/ios/rel-notes

Also, I downgraded to 10.7.0 and the errors gone

[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for reaching out to us.

Upon checking our release notes (https://developers.google.com/admob/ios/rel-notes), there is a new version of 10.10.0. Can you confirm if upon updating your SDK into this version still the ad inspector error occurs? If yes, kindly provide us your sample app project and steps to replicate so we can further check it in our end.

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This message is in relation to case "ref:_00D1U1174p._5004Q2o9mHF:ref"

Thanks,
 

Mobile Ads SDK Team

[Jobie Peng]

I'm experiencing the same issue recently as well.

I've updated to Google Mobile Ads SDK 10.10.0 but the same issues still exists. As Mau described, this issues occurs randomly when I open my app and cannot be reproduced consistently in any way.

My environment is as follows:

- iPhone 12 Pro

- iOS 17 beta 8

- Google Mobile Ads SDK 10.10.0

Should I downgrade the SDK to 10.7.0 for my production App to avoid this happening? 

[Mobile Ads SDK Forum Advisor]

Hello,

Kindly provide us your sample app project, where this issue occurs even inconsistently, and steps to replicate so we can further check it in our end.

[laltin]

I am having the same issue Google-Mobile-Ads-SDK (10.10.0)

- iPhone 11

- iOS 16.3 / iOS 17

- Google-Mobile-Ads-SDK (10.10.0)

Usually happens when I start the app, send it to background and open it again after couple of minutes.

Seems like iOS is clearing most parts of the app but not closing it completely or not doing a full cold-start and I get this error in such cases.

[Mobile Ads SDK Forum Advisor]

Hello Laltin,

Thanks for reporting the issue.

Can you follow the Acquiring crash reports and diagnostic logs guide to capture the crash report/log, and provide them to us?

Our team is currently investigating the issue and trying to reproduce it on our end.


Regards,
Joshua

ref:_00D1U1174p._5004Q2o9mHF:ref