[iOS] iPhone 14 Pro / Max - can't close out of rewarded ads due to X button behind status bar.
joe...@gmail.com
Hello Admob team,
I am reporting an issue experienced from several of my app's users, along with me able to reproduce the issue in Xcode (Mobile Ads version 9.11.0)
The issue: The X button on rewarded ads can not be tapped on iPhone 14 Pro AND iPhone 14 Pro Max, due to it being behind the status bar.
Attached is a screenshot I took in Xcode.
Please let us know when we can expect a fix for this. Thank you!!
Mobile Ads SDK Forum Advisor
Thank you for reporting this to us. I went ahead and tested the reported behavior using our sample app. As per testing, I'm afraid that the rewarded works fine on iPhone 14 Pro and it can be close without any issues (please see attached screen cast). With that, could you please confirm/provide the following, so we could further check this?
- App ID
- Ad Unit ID
- Is the issue occurs on a specific ad? If so, kindly provide a Charles log (see instruction here) capturing the ad request
Regards,
|
||||||
ref:_00D1U1174p._5004Q2evB32:ref
Rodolphe Jerez
Mobile Ads SDK Forum Advisor
Thank you for raising this to us. Unfortunately, our team wasn't able to reproduce the issue. With that, could you please confirm/provide the following, so we could further check this?
东海刘
wang.jy
Mobile Ads SDK Forum Advisor
Hi,
Thanks @wang.jy for providing your comment here. @东海刘 - could you confirm if you already followed our team's recommendations here provided by my colleague (Princess)? If not, you may do so and let us know further results.
Also, you may consider to set UIViewControllerBasedStatusBarAppearance YES in the info.plist, as to SDK to hide the status bar in order to be able to click X button.
Regards,
|
||||||
ref:_00D1U1174p._5004Q2evB32:ref