Google Mobile Ads UNITY SDK - OnAdFullScreenContentClosed event is trigger delayed after a Video Interstitial is closed

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eraya...@gmail.com

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Apr 12, 2023, 3:17:00 PM4/12/23

to Google Mobile Ads SDK Developers

Unity version: Unity Editor 2020.3.46f1
Google Mobile Ads Unity plugin version: Google Ads Mobile Unity 7.4.1
Platform: Android
Platform OS version: Any
Any specific devices issue occurs on: it happened in several of our test devices, like Xiaomi Redmi Note 6 Pro
Mediation ad networks used, and their versions: Meta Audience Network v3.9.1

OnAdFullScreenContentClosed event is triggered with a delay depending on the device after the video interstitial is closed.

Occurs only in interstitials. It works fine in test ads and using admob test ad units. Occurs only real ads. I'm using Admob mediation and other ad services are fine. It only happens with Admob video interstitial Ads. This issue doesn't happen on all devices. Some devices have issue. For example, the Xiaomi Redmi Note 6 Pro device has a delay of about 2 seconds. I've seen a delay of up to 5 seconds on some low hardware devices.
My 2 different games have this issue.

For the Sample Project, it can be tested by adding real ad units to the sample app in the GMA Unity SDK Github project.

googleads-mobile-unity/samples/HelloWorld at main · googleads/googleads-mobile-unity (github.com)

Mobile Ads SDK Forum Advisor

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Apr 13, 2023, 4:41:27 AM4/13/23

to eraya...@gmail.com, google-adm...@googlegroups.com

Hello,

Thank you for reaching out to us.

To help us investigate this issue further, kindly provide us the following privately:

Charles Log (https://www.charlesproxy.com/documentation/getting-started/) - Instructions (https://support.google.com/admanager/answer/6206401?hl=en)
Screen Recording of this behavior
Ad unit ID (This is to verify if that specific ad unit is causing the issue)

You can provide the following details via reply privately to author option or directly provide it to the link below.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

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Regards,

Mobile Ads SDK Team